We are looking for a Head Customer Success - Learning & Development who can build strong client relationships while ensuring seamless execution of learning and development initiatives end-to-end. This is a high-impact role requiring a balance of relationship management, strategic thinking, and hands-on execution.
Location: Gurgaon
Experience: 10-15 Years
Key Responsibilities
- Build, manage, and strengthen relationships with key clients and stakeholders.
- Act as a trusted advisor by understanding client business needs and translating them into impactful learning solutions.
- Drive end-to-end execution of training and leadership development programs - from needs assessment, coordination, implementation to closure.
- Work closely with facilitators, coaches, content teams, and internal stakeholders to ensure high-quality delivery.
- Ensure smooth onboarding, engagement, and ongoing success of clients on learning/coaching initiatives.
- Monitor program effectiveness, learner engagement, and client satisfaction metrics.
- Provide actionable insights and recommendations for continuous improvement.
- Manage multiple client engagements, timelines, and deliverables simultaneously.
- Identify opportunities for account growth, renewals, and deeper client partnerships.
- Ensure a high level of customer satisfaction, retention, and long-term relationship building.
Qualifications & Skills
- Postgraduate degree in Human Resources, Psychology, Business Management, or related field (mandatory).
- 10-15 years of experience in Customer Success, Learning & Development, Training, or Client Relationship Management.
- Strong understanding of leadership development, coaching, mentoring, or corporate training ecosystems.
- Excellent stakeholder management, communication, and presentation skills.
- Hands-on, detail-oriented, and execution-focused mindset.
- Ability to thrive in a fast-paced, high-ownership environment.
- Strong problem-solving, coordination, and organizational skills.
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