Head Customer Success Location: Gurgaon (Work from office- US Shift) Experience: 5 Years -10 Years Salary Offered: 25-35 LPA Qualification: Post Graduate (MBA or PGDM) Key Roles and Responsibilities: 1) Global Team Leadership - Build and lead geographically distributed CS teams across U.S., EMEA, and APAC. - Own the entire post-sale journey: onboarding, success, support, and delivery. 2) Retention, Growth & NRR - Drive Net Revenue Retention (NRR), renewals, and upsells through a proactive, value-driven CS strategy. - Build tiered playbooks to manage high-touch enterprise clients and low-touch SMB customers at scale. 3) Enablement & Use Case Development - Equip the CS team to run training sessions, demos, and workshops to drive adoption and value realization. - Partner with clients to solve specific business use cases and build platform stickiness. Key Requirements: 1) Proven track record of scaling CS teams and driving retention & expansion at $10M+ ARR companies across multiple geographies - especially the U.S. 2) Hands-on experience implementing AI-first solutions across CS, onboarding, and support. 3) Strong command over tools like Salesforce, Gainsight, Zendesk, Intercom, HubSpot, or similar. 4) Proven ability to drive CS operations, build global teams, and deliver retention and revenue outcomes.

Gurgaon/Gurugram

Senior Manager - Customer Success 

Job Description for Senior Manager - Customer Success  in STAFFISE in  Gurgaon/Gurugram for (5-10) years of experience. Apply Now!