- Manage frontline and backend team. - Handle Non-voice process (Email, Chat, Social Media) - Manage a team of case managers for service request closures - Manage a team of backend for setting / running webinars - Program Management - manage in-time completion and effective monitoring of multiple parallel projects - Establish scorecards and measurable metrics for each critical tasks - Conduct daily/ weekly task reviews and generate minutes - Liaise with superior to make decisions for operational activities and set strategic goals - Plan and monitor the day-to-day running of business to ensure smooth progress - Supervise staff from different departments and provide constructive feedback - Oversee customer support processes and organize them to enhance customer satisfaction - Review financial information and adjust operational budgets to promote profitability - Revise and/or formulate policies and promote their implementation - Manage relationships/agreements with external partners/vendors - Evaluate overall performance by gathering, analyzing and interpreting data and metrics

Mumbai

Head - Customer Success - EdTech 

Job Description for Head - Customer Success - EdTech  in Talentiser in  Mumbai for (12-17) years of experience. Apply Now!