- To Lead and manage the end to end Customer Service function Pan India by developing and executing the overall strategic goals , initiatives and achieving the financial & the service delivery targets - Will be responsible for entire after sales customer service- from installation, warranty, servicing, AMC, spare parts etc. - Device approach to be differentiator in the market to have competitive edge in Service offerings to Customers. - To maintain the higher level of Customer Satisfaction and Channel Satisfaction as per Gold Standard norms - Identify, evaluate and implement potential process improvements by leveraging technology with a view to enhance productivity and profitability. - To understand customer requirements, develop and maintain good relations. - Identify and support business needs thru the extended arm of suitable dealers and service providers. Maintain: - Technical Training to each & every Service delivery engineer to handle diverse products consistency in the quality of service across various Channel - Operational efficiency and implement technology solutions in Call Centre Management Qualification & Skills: - Graduate Engineer + MBA from a reputed institute - Sound technical knowledge on the entire product range and services being offered - Strong in Business acumen and knowledge of Finance - Exposure to best practices in services - Knowledge of IT/ Digital applications - Understanding of audit and compliance process of Quality Systems - Experience in cross functional team working in NPD, Quality Circle and Process improvement - Handling diverse mix of channel segments - This is a national level role based in Mumbai, will require travel across the country. - Considering candidates working with Consumer Durables/ Appliances companies only.

Navi Mumbai

Mumbai

Head - Customer Service - Consumer Durables 

Job Description for Head - Customer Service - Consumer Durables  in BTI Executive Search in  Navi Mumbai Mumbai for (15-22) years of experience. Apply Now!