We are looking for an experienced Customer Service Head to provide excellent customer service and to promote this idea throughout the organization. The goal is to increase customer satisfaction, loyalty and retention and to meet their expectations. Responsibilities: - Improve customer service experience, create engaged customers and facilitate organic growth - Take ownership of customers issues and follow problems through to resolution - Set a clear mission and deploy strategies focused towards that mission - Develop service procedures, policies and standards - Keep accurate records and document customer service actions and discussions - Analyse statistics and compile accurate reports - Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment - Keep ahead of industry's developments and apply best practices to areas of improvement - Control resources and utilise assets to achieve qualitative and quantitative targets - Adhere to and manage the approved budget - Maintain an orderly workflow according to priorities Requirements and skills: - Proven working experience in leading the Customer Service Function for at least 2 Years PAN India. - Experience in Handling Out Sourced Service Partners & driving excellence through them - Good all-round experience of the Customer Service function with particular focus on improving Customer Satisfaction Levels & Automation - Excellent knowledge of management methods and techniques - Working knowledge of customer service software, databases and tools - Awareness of industry's latest technology trends and applications - Ability to think strategically and to lead

Delhi NCR

Head - Customer Service 

Job Description for Head - Customer Service  in Confidential in  Delhi NCR for (10-20) years of experience. Apply Now!