Head - Customer Relationship Management - Real Estate

Candidates from real estate only apply

Should have managed the end-to-end customer lifecycle from booking to possession.

Role Purpose:

Lead customer relationship management for the entire customer lifecycle including sales support, post-sales engagement, possession, and grievance handling.

Key Responsibilities:

- Manage the end-to-end customer lifecycle from booking to possession.

- Oversee possession and handover processes.

- Establish structured complaint resolution and escalation mechanisms.

- Implement and manage CRM software and customer databases.

- Coordinate with sales, projects, and finance teams for customer communication.

- Drive customer satisfaction and service excellence.

- Track and analyze customer feedback and service metrics.

Must-Have Skills:

- Customer lifecycle management

- Possession and handover management

- Complaint resolution systems

- CRM software management

- Customer escalation management