Head - Customer Operations - Success & Implementation

Job Description:

- Lead, mentor, and manage a team of Customer Success Executives handling university and institutional accounts.

- Own account health, adoption, and renewals driving toward zero churn across the portfolio.

- Build strong relationships with key stakeholders at partner institutions, ensuring high satisfaction and long-term retention.

- Drive upsell and expansion opportunities within existing accounts.

- Travel regularly to campuses/institutions as part of account servicing and relationship management.

- Run product demos independently and troubleshoot integration/API-related issues with technical fluency.

- Collaborate cross-functionally with Sales, Product, and Support teams to ensure seamless customer experience.

- Build and scale the team further as the vertical grows.