Description:

Preferred candidates from BPO sector & TTLH Domain

SOLUTIONS:

Customer IT Solutions: Delivering exceptional digital transformation through our AI Pod-led services. Our core strength lies in addressing the unique challenges enterprises face with precision-engineered AI solutions.

AI-led products & Platforms: Industry-specific products are the perfect combination of deep industry knowledge and disruptive AI technologies. We leverages the power of human intelligence and technology to address todays problems and mitigate future challenges.

Data Intelligence Solution: Their data-driven insights provide comprehensive analytics, transforming data into a powerful asset that enhances ROI and drives sustainable growth.

AI-Led Customer Experience: Their AI first vision of Technology augmented by humans; their transformative approach combines cutting-edge technology with deep domain expertise to deliver unparalleled service outcomes.

Head of Customer Growth for Customer Experience (CX)

We are seeking an entrepreneurial and impact-driven individual to drive scalable revenue growth by acquiring new logos, expanding existing accounts, and shaping go-to-market strategies for AI-led customer experience solutions. The role demands a high-performing leader with a deep understanding of CX technologies, AI applications, and consultative solution selling. This strategic role operates in a matrix setup, reporting to both the Head of CX (for domain and delivery alignment) and the CRO (for revenue and GTM alignment).

Key Responsibilities

1. Growth Strategy & Revenue Leadership

- Define and execute a high-impact growth strategy for AI-led customer experience (CX) offerings that align with business goals.

- Identify and pursue new business opportunities across the United States, Europe, the Middle East and Africa (MEA), Asia Pacific (APAC), and India.

- Create targeted sales plays, campaigns, and outreach strategies to secure new logos and increase wallet share with existing clients.

- Work closely with the CRO to align pipeline generation, deal velocity, and win rates with quarterly and annual revenue targets.

2. Market Expansion & GTM Execution

- Build and lead global GTM initiatives in collaboration with Sales, Marketing, Product, and Delivery teams.

- Develop industry-specific customer experience (CX) use cases for verticals such as Travel, Transportation, Logistics, and Hospitality.

- Represent us at global forums, conferences, and customer advisory boards as a thought leader in AI-powered CX.

3. AI-led CX Solution proposition

- Articulate the value proposition of our AI-led customer experience (CX) offerings, leveraging strong domain understanding and business impact.

- Conducted CX maturity assessments and translated client challenges into AI-first solutions.

- Partner with Product & Innovation teams to refine offerings based on market feedback and future trends.

4. Account Strategy & Partnership Development

- Collaborate with the CX Head to ensure delivery excellence, CSAT, and retention in growth accounts.

- Establish strategic partnerships and channel alliances to amplify reach and facilitate joint go-to-market (GTM) efforts.

- Lead high-stakes pursuits including RFP responses, executive presentations, and contract negotiations.

5. Forecasting, Reporting & Analytics

- Maintain a healthy sales pipeline and accurate forecasting through CRM and reporting tools.

- Drive analytics to monitor key performance indicators (KPIs) such as customer acquisition cost (CAC), customer lifetime value (CLTV), deal velocity, and conversion metrics.

- Present growth insights and market intelligence to the leadership team for agile decision-making.

Qualifications

- Bachelors degree in business, Technology, or related field; MBA preferred.

- 15+ years of experience in enterprise sales, GTM, or growth roles with at least 5 years in AI-led CX or digital transformation.

- Proven ability to sell complex technology solutions to the C-suite across industries.

- Experience in operating in a matrix structure with dual reporting lines is an advantage.

Skills & Competencies

- CX Domain Depth: Understanding of end-to-end customer experience lifecycle and AI/ML applications.

- Commercial Acumen: Strong business development, pricing, and negotiation skills.

- Tech Fluency: Ability to engage in high-level conversations about AI, analytics, NLP & automation in CX.

- Stakeholder Management: Experience engaging with internal stakeholders & external clients.

- Growth Mindset: Data-driven, resilient, and proactive with a track record of achieving stretch goals.