Head - Customer Experience - Retail

The role of Head Customer Experience involves leading customer service strategies and driving growth in the retail and fashion industry. The position is based in Bangalore and focuses on enhancing customer satisfaction and implementing innovative growth initiatives.

Client Details:

The hiring company is one of the largest in the retail and fashion sector, known for its specialization in high-quality products and a strong market presence. The company values a results-oriented approach and a commitment to excellence in customer service.

Description:

- Develop and implement customer experience strategies to enhance satisfaction and loyalty.

- Lead initiatives to drive growth in the watches business segment within the retail and fashion industry.

- Collaborate with cross-functional teams to optimize customer touchpoints and service delivery.

- Monitor customer feedback and insights to inform decision-making and strategy adjustments.

- Oversee the development of innovative solutions to improve customer engagement.

- Ensure alignment of customer service practices with the company's brand values and goals.

- Analyze market trends to identify opportunities for growth and differentiation in the Bangalore market.

- Build an omni-channel marketing playbook for the organisation.

Profile:

A successful Head Customer Experience should have:

- MBA preferred

- 11+ years of experience in Customer experience.

- Proven expertise in customer service and growth strategies within the retail or fashion industry.

- Experience in leading cross-functional teams and driving business results.

- Excellent analytical skills to interpret customer data and market trends.

- Must have led a transformational journey for the organisation.

Job Offer:

- Opportunity to lead and innovate within the business segment in India.

- Inclusive and supportive company culture that promotes professional growth.

- Opportunity to lead CX in a large organization with a strong presence in the retail and fashion industry.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Mahima Madambath on +91 80 6826 6862.

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