- Experience in Service Delivery , Customer Handling Domain , preferred from DC background , if not at least worked with SI/Customer Service organization. - Experience in a Leadership role managing Teams. - Experience with Customer centric Approach and have deep knowledge on CSAT and NPS. - Demonstrated ability to prioritize tasks or projects to align with the strategic objectives and with business goals. - Demonstrated ability to assign recurring tasks and to utilize metrics to measure effectiveness. - Thorough understanding of operational support processes, excellent business acumen and ability to direct team in dissecting and diagnosing complex problems. - Proven record of building high performing teams along with Culture - Proven history of thriving in a fast-paced environment, while dealing with ambiguity. - Excellent verbal and written communication skills - Proven record of building high performing teams. - Proven history of thriving in a fast-paced environment, while dealing with ambiguity - Set up and manage a team of at least 40-50 resources. This will involve taking regular interviews to help build your and other teams as well. - Own customer lifecycle: Manage the entire customer support team and create effective customer service procedures, policies, and standards. - Study end to end customer journey and map areas for improvement - Coordinate with sales & operations to fine tune existing processes - Study and measure customer experience

Any Location

Head - Customer Experience - Insurance 

Job Description for Head - Customer Experience - Insurance  in Fortune 50 in  Any Location for (10-30) years of experience. Apply Now!