Head - Customer Experience Responsibilities: - As a Customer Experience Lead, you will be responsible for ensuring seamless interactions between platform and users by improving processes, resolving escalations, and driving an exceptional customer experience. - You will work closely with internal teams to design and implement best-in-class customer service strategies, analyze user feedback, and implement data-driven improvements. - Act as the owner of customers' journeys: Create, monitor and optimise the journey for each customer segment - Act as the voice of the customer: Understand the requirements of each customer segment in depth and work with internal teams to enhance experience - Develop scalable practices, lead a high performance team and deliver quality experience at scale - Automation & Self-Service Enablement: Implement AI-driven solutions and self-service options that empower customers while improving efficiency

Bangalore

Head - Customer Experience 

Job Description for Head - Customer Experience  in i4 HR Consulting in  Bangalore for (8-13) years of experience. Apply Now!