Head - Customer Excellence - Omni Retail B2B Ecosystem

Head Customer Excellence - Nigeria (Africa) - Onsite

Location: Lagos, Nigeria (Onsite)

Job Description:

Hiring a Head of Customer Excellence to lead customer engagement, retention, and lifecycle programs for Omniretail's B2B ecosystem. The role involves driving customer experience through data analytics, digital tools, and cross-functional collaboration.

Responsibilities:

- Build and execute Customer Excellence strategy across KYC, onboarding, engagement, and retention.

- Analyze customer behavior using SQL, Python, and BI tools (Power BI/Tableau).

- Work with Product & Data teams to design dashboards and digital engagement journeys.

- Integrate tools like CleverTap, WebEngage, and Insider.

- Improve customer activation, retention, and reactivation through data-led initiatives.

Qualifications:

- Bachelor's degree; MBA preferred.

- 5+ years in customer analytics/digital engagement/growth.

- Strong SQL, Python, and visualization skills.