Head Core Applications

Location: Mumbai

Experience: 1618 Years

Industry: Banking / NBFC / Financial Services

About the Role:

We are looking for an experienced Head - Core Applications to lead the technology function responsible for mission-critical enterprise applications supporting Retail and Wholesale business operations. The ideal candidate will own the complete lifecycle of core business applications - from application delivery and enhancements to production support, release governance, and vendor management - while ensuring high availability and seamless business operations.

Key Responsibilities:

- Own end-to-end delivery and support of all Core Applications.

- Ensure high availability and uptime of production applications.

- Lead application enhancement initiatives aligned with business goals.

- Drive Change, Release, Incident, and Problem Management processes.

- Partner with business stakeholders to understand requirements and translate them into scalable technology solutions.

- Manage relationships with software vendors and implementation partners.

- Ensure SLA adherence and deliver superior application support.

- Lead project planning, execution, monitoring, and governance for strategic technology initiatives.

- Identify operational risks and proactively implement mitigation strategies.

- Drive continuous improvement across application performance, stability, and user experience.

- Build and mentor high-performing technology teams.

Core Applications Managed:

- Loan Management System (LMS)

- Collections Management System

- Bank Reconciliation System

- Teller System

- Cheque & Electronic Instrument Processing System

Required Skills:

- 18 years of experience in Enterprise Application Management.

- Strong experience in Banking/NBFC technology landscape.

- Hands-on experience managing Core Lending Applications.

- Strong understanding of ITIL processes (Incident, Problem, Change, and Release Management).

- Experience managing enterprise application vendors.

- Excellent stakeholder management and communication skills.

- Strong project and program management capabilities.

- Exposure to enterprise application architecture and integrations.

- Experience leading large cross-functional technology teams.

Preferred Qualifications:

- Master's Degree in Computer Science / Information Technology / Engineering.

- ITIL Certification (Preferred).

- Agile/Scrum exposure is an advantage.

What We're Looking For:

- Strategic technology leader.

- Strong people manager.

- Excellent problem-solving abilities.

- Customer-first mindset.

- Ability to manage multiple mission-critical applications simultaneously.

- Proven experience driving large-scale technology initiatives in Banking or Financial Services.