Role Overview

As Head of Communications, you will play a pivotal role in shaping and executing the communications strategy for one of the country's most ambitious insurance ventures. Reporting directly to the CEO, you will be responsible for building independent consumer trust, driving brand credibility, and fostering a culture of unity and engagement across all stakeholders. You will work closely with senior leadership to support business growth, talent attraction, and employee engagement, ensuring communications are tailored for both internal and external audiences. The role demands strategic clarity, a future-ready mindset, and the ability to position the brand as the most trusted new insurer in India.

Key Responsibilities

- Strategic Communications Leadership: Develop and deliver the overall communications strategy, focusing on building trust at scale, brand credibility, and local relevance. Ensure messaging aligns with the company vision and ambition to revolutionise insurance in India and become the no.1 player in the market.

- External & Internal Communications: Oversee external communications across traditional media, digital channels, and events. Lead internal communications initiatives, including monthly town halls, newsletters, and digital platforms, to inspire and engage employees.

- Stakeholder Engagement & Issues Management: Build and manage relationships with key stakeholders, including regulators, media, and community partners. Ensure proactive and reactive communications are in place to protect the brand, manage reputational risks, and respond effectively to regulatory or market changes.

- Talent Attraction & Employer Branding: Collaborate with People & Culture to position the Brand as a top employer, supporting talent attraction campaigns and promoting the company's values and culture. Develop content for channels such as LinkedIn and university partnerships, highlighting why theBrand is a great place to work.

- Culture & Change Management: Champion the four pillars of the JV culture-entrepreneurial mindset, digital-first thinking, collaboration, and trust. Support organisational transformation by embedding values-driven communications and fostering an environment of praise, recognition, and unity.

- AI Integration & Productivity: Lead the adoption of AI and digital tools to enhance communications effectiveness and productivity. Drive operational excellence through automation, data-driven decision making, and continuous improvement of communications processes.

- Measurement & Continuous Improvement: Implement regular trust and engagement surveys, monitor communications effectiveness, and deliver actionable insights to the leadership team. Use OKRs and data analytics to ensure continuous improvement and alignment with strategic business objectives.