Head - Collections - Two Wheeler

Job opening for Head of Collection role in a NBFC at Mumbai

Job Role: Head of Collections

Location: Mumbai

Product: Two Wheeler

Roles & Responsibilities:

Strategic Leadership:

- Design and execute a comprehensive collections strategy across products and geographies, ensuring alignment with overall business objectives.

Portfolio Performance Oversight:

- Track and optimize recovery performance across delinquency buckets (0-30, 30-60, 60-90, 90+ DPD, and NPA) to maximize collection effectiveness.

Team Management:

- Recruit, develop, and lead zonal and area-level collections teams-both in-house and outsourced-to drive high performance and accountability.

Agency Oversight:

- Select, onboard, and manage external collection agencies and field partners, ensuring performance standards, compliance, and ethical practices are maintained.

Digital & Analytical Integration:

- Collaborate with technology and analytics teams to implement digital tools, automation, and predictive models to enhance collection processes and efficiency.

Compliance & Risk Governance:

- Ensure adherence to RBI regulations and internal policies, manage customer grievances, and uphold ethical collection standards.

Cross-Functional Coordination:

- Work closely with Credit, Legal, Risk, Operations, and Customer Service teams to reinforce and streamline the overall collections framework.

Required Qualification:

- Over 15 years of experience in retail collections, ideally within top-tier NBFCs or banks.

- Demonstrated success in reducing delinquency rates and leading large, field-based collection teams.

- In-depth knowledge of legal recovery processes, including SARFAESI, arbitration, and related frameworks.

- Strong leadership, negotiation, and interpersonal capabilities.

- Proficient in leveraging data analytics and digital tools, including dialer-based collection systems, to drive performance.

- Flexible and willing to travel as required to meet business needs.