Client Servicing Head

Experience : 8 to 12 years + (Digital agency background mandatory)

Location : Mumbai WFO - Vashi

Key Responsibilities :

1. Team Management : Key responsibilities include setting goals, monitoring performance, conducting reviews, mediating conflicts, and acting as a liaison between the team and upper management.

2. Client Relationship Management : Build and maintain strong, long-lasting client relationships. Act as the main point of contact and manage client expectations.

3. Strategic Planning : Understand client business goals and objectives to develop digital strategies in collaboration with the agency's creative and technical teams.

4. Project Management : Coordinate internal resources and third parties/vendors for the flawless execution of projects, ensuring that all client projects are delivered on-time, within scope, and budget.

5. Communication : Serve as the lead point of contact for all client account management matters, ensuring timely and successful delivery of solutions according to client needs and objectives.

6. Internal Liaising : Working with the heads of internal department, to manage teams in delivering on time results/output in order to retain and grow all customer accounts, taking responsibility for the quality of work carried out by all team members.

7. Feedback and Reporting : Collect client feedback, monitor campaign performance, and generate performance reports to share with clients and internal stakeholders.

8. Problem Solving : Identify client issues and concerns, proactively address them, and work collaboratively with the agency team to find effective solutions.

9. Business Development : Assist in identifying growth opportunities with existing clients and potentially participate in new business pitches.

10. Billing : To manage account billings, spends tracking and collections

Required Skills & Qualifications:

- Bachelor's degree/PG in Business, Marketing, Communications, or related field.

- A minimum of 12 years' experience, in a digital marketing agency

- Proven experience as a Client Servicing Manager or similar role, ideally in a digital agency setting.

- Strong understanding of digital marketing strategies and digital production processes.

- Excellent presentation, communication and negotiation skills, with experience liaising with clients at senior level.

- Ability to manage multiple projects simultaneously while maintaining strict attention to detail.

- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization.

- Strong problem-solving skills and the ability to think strategically.

- Excellent organisational and time management skills with strong attention to detail.

Preferred Skills :

- Experience with CRM software and MS Office (particularly MS Excel).

- Familiarity with digital analytics tools (e.g., Google Analytics).

- Hands on knowledge of all Digital channels: Web, Social Media, PPC, SEO, etc.