Role:

We are hiring a Head of Central Loan Operations for all of India at a reputed NBFC. The position is in Chennai. The unit processes the loan files that branches across India send in, from login to post disbursement documents, across several retail loan products. You lead the unit through managers and team leads.

Roles and responsibilities:

- Head the whole processing workflow at the centre: login, documentation, sanction conditions, disbursement, booking and post disbursement documents.

- Plan the workload across the unit, manage the queues, and hold turnaround time and service levels for high-volume processing.

- Act as the highest escalation authority for the unit, and settle complex operational issues with the credit, sales, risk and technology teams.

- Keep the unit ready for audit at all times, with documented controls and SOP governance, and close audit findings with corrective action.

- Hold the unit to the NBFC regulations, with data accuracy, data security and privacy controls in every processing activity.

- Lead root cause work on errors and delays, and put in controls that hold.

- Lead process re-engineering, automation and digitisation, with RPA, OCR and workflow tools, to raise productivity and reduce errors.

- Lead multi-layer teams of up to 50 or more, manage managers and team leads, and build future leaders.

- Report the unit's performance to senior leadership through KPI dashboards and business reviews.

Preferred candidate profile:

- 15 to 23 years in NBFC or bank central processing or loan operations, with high-volume processing.

- You head, or have headed, central loan operations for all of India, across loan products, from login to post disbursement documents.

- You have processed home loans and loan against property, and vehicle loans or other retail asset loans too.

- At least 5 years managing teams of 30 to 50.

- You know the regulations your unit works under, and you can explain how a recent change altered your SOP.

- You have led automation or digitisation work, and you can show what it changed in turnaround time or errors.

- You speak Hindi and English.

- PG or MBA from a reputed institute.

- Advanced Excel, with exposure to Power BI or Tableau, and to Lean or Six Sigma.

- Based in Chennai, or ready to move to Chennai.

Contact:

The employer is confidential at this stage. We will share the name on a call with shortlisted candidates. Please mention your current CTC, expected CTC, notice period, the number of loan files your team processes in a month and the number of states your branches cover.