Job Purpose:

- To lead the creation and implementation of innovative products and services that enhance Airlnes Cargo's offerings, aligning with the airline's strategic goals to boost market competitiveness and customer satisfaction.

- To drive the end-to-end product development process, from concept through to market launch, ensuring products meet quality standards and operational requirements.

Key Accountabilities:

Product Development Strategy.

- Develop and execute a comprehensive strategy for new product and service development, including market analysis to identify trends and opportunities for innovation within the cargo sector.

Vendor Management.

- Oversee vendor relationships to ensure high-quality, cost-effective procurement of materials and services.

- Negotiate contracts to secure advantageous terms and maintain high standards of product quality.

Cross-functional Coordination.

- Collaborate with internal teams, including Commercial, In-flight Services, and Customer Experience, to ensure product offerings are integrated and optimized across all customer touchpoints.

Team Leadership.

- Manage and mentor a team dedicated to product development, fostering an environment of innovation and continuous improvement.

Skills Required for the role:

- Innovative Thinking.

- Negotiation and Vendor Management.

- Analytical Skills.

- Relationship Building and Collaboration.

- Strategic Planning.

- Leadership and Communication.

Key Interfaces:

Internal Interfaces:

- Head Commercial Cargo.

- Regular reporting and strategic alignment on new product initiatives and development goals.

- Collaborative planning and execution oversight to ensure product strategies integrate smoothly with cargo operations.

Customer Experience:

- Gather and incorporate customer feedback into new product development to enhance customer satisfaction and address pain points.

- Coordinate the rollout of new services to ensure customer needs and expectations are met or exceeded.

Commercial & In-flight Services:

- Collaborate on aligning new product development with existing commercial strategies and in-flight service enhancements.

- Integrate new offerings into the cargo service portfolio, ensuring a seamless experience for customers.

- Marketing - Collaborate on marketing strategies for new products, ensuring effective market penetration and brand alignment.

- Develop promotional materials and campaigns to launch new products and services.

External Interfaces:

Third-party Vendors/Suppliers:

Manage relationships and negotiate terms for product sourcing and development.

Industry Associations.

- Engage with industry groups to stay updated on trends and innovations that could influence product development.

Educational and Experience Requirements.

- A Master's degree in a related field is preferred.

- Desired 5-7 years' experience in the aviation industry with a focus on product development.

- Experience - 10+ years' experience in the aviation industry with at least 5+ years of extensive experience in leading product, preferably within the cargo or commercial sectors.