Responsibilities:

- Operational Strategy & Excellence: Develop and implement operational strategies and best practices for the entire staffing business lifecycle, focusing on efficiency, scalability, and quality across all functions (delivery, talent acquisition, client management support, etc.)

- Process Optimization: Identify bottlenecks and inefficiencies in current operational processes and drive continuous improvement initiatives to enhance productivity, reduce costs, and improve service delivery.

- Technology & Systems: Evaluate, implement, and optimize recruitment technologies, Applicant Tracking Systems (ATS), CRM, and other operational tools to enhance capabilities and streamline workflows.

- P&L Management & Financial Planning: Drive the P&L for the staffing operations, including strategic budgeting, financial forecasting, and rigorous cost management to achieve profitability targets.

- Performance Management: Define, track, and analyze key operational metrics and KPIs.

- Develop dashboards and reports to monitor performance, identify trends, and inform strategic decisions.

- Compliance & Governance: Ensure adherence to all relevant legal, regulatory, and internal compliance standards related to staffing operations.

- Develop and enforce robust governance frameworks.

- Inter-departmental Collaboration: Work closely with Delivery, Sales, Finance, HR, and Technology teams to ensure seamless integration of operations, align on business objectives, and resolve cross-functional challenges.

- Team Leadership & Development (Indirect): Provide strategic guidance and support to operational managers and team leads, fostering a culture of accountability, efficiency, and continuous improvement within the operational teams.

- Vendor Management: Manage relationships with key vendors supporting staffing operations (e., background verification, payroll, technology providers).

Required Skills:

- Bachelor's degree in Business Administration, Operations Management, or a related field.

- MBA preferred.

- 12-18 years of extensive experience in the Recruitment and Staffing industry, with a significant focus on business operations, process excellence, and P&L management.

- Proven track record of leading and transforming operational functions within a large-scale recruitment firm.

- Deep understanding of the end-to-end recruitment and staffing lifecycle and associated operational complexities.

- Strong expertise in process re-engineering, automation, and technology adoption to drive operational efficiency.

- Exceptional analytical skills with the ability to translate complex data into actionable business insights.

- Strong P&L management and financial acumen.

- Excellent leadership, strategic thinking, and problem-solving abilities.

- Superior communication, negotiation, and stakeholder management skills.

- Experience managing operations across multiple geographies (preferred).

Preferred Skills (Bonus Points):

- MBA or Master's degree in a relevant field.

- Certifications in Lean Six Sigma, Project Management (PMP), or Operations Management.

- Experience with global recruitment operations.

- Strong network within the industry's operational leadership