Head - Business Operations - Retail/Auto/Real Estate

Description:

Seeking a Business Head to lead end-to-end P&L ownership and drive the commercial growth of the company.

Working directly with the founder, you will build and scale our revenue engine, establish operational excellence, and shape the long-term business strategy.

This role demands a builder mindset, someone ready to create systems from scratch.

Key Responsibilities:

Full P&L Ownership

- Own revenue, margins, and overall profitability of the business unit.

- Build and manage budgets, forecasts, and periodic business reviews.

- Improve unit economics and establish a roadmap for sustainable profitability.

- Make decisions on resource allocation, hiring, and market expansion.

- Report directly to the founder on performance, risks, and strategic initiatives.

- Build the sales team from the ground up: hiring, training, compensation, and performance management.

- Develop and execute GTM strategies for core verticals: Retail, Automotive, D2C, Real Estate.

- Own the full sales funnel lead generation to closing strategic enterprise accounts.

- Create sales playbooks, forecasting systems, processes, and CRM workflows.

- Establish channel partnerships to expand reach and accelerate growth.

Operations & Execution

- Build customer success and account management functions for retention and expansion.

- Define pricing models, packaging strategies, and commercial structures.

- Implement systems for sales operations, order management, and revenue recognition.

- Ensure strong alignment across sales, product, delivery, and CS teams.

- Develop scalable onboarding and implementation processes.

- Build dashboards and reporting mechanisms for business health tracking.