Job Description

Title: Head of Business Operations

Reports To: CEO / MD

Location: Lucknow

No. of Working Days

6 Days Work from office

Purpose

The Head of Business Operations is responsible for overseeing and optimizing end-to-end operational processes, ensuring efficiency, regulatory compliance, cost-effectiveness, and alignment with the organization's quality management system and ISO standards.

Scope

This role covers:

- Supply chain and logistics management

- Procurement and vendor management

- Production/manufacturing coordination (if applicable)

- Process optimization and operational excellence

- Cross-functional coordination

Key Responsibilities

- Develop and execute operational strategies aligned with business goals

- Define KPIs and drive scalability and process standardization

- Oversee supply chain, procurement, inventory, and logistics operations

- Ensure timely product delivery and optimize warehouse efficiency

- Manage vendors and procurement; negotiate contracts and ensure compliance

- Standardize and improve processes (SOPs); implement efficiency methodologies (Lean/Six Sigma)

- Reduce costs and improve turnaround times

- Ensure compliance with ISO standards and healthcare regulations

- Support regulatory requirements (e.g. CDSCO guidelines)

- Identify and mitigate operational risks; ensure business continuity planning

- Drive ERP implementation, automation, and digital transformation

- Ensure data accuracy and reporting integrity

- Collaborate cross-functionally with Sales, Finance, R&D, and Quality

- Lead and develop operations teams; drive performance and accountability; drive performance, accountability, and ethical practices

Key Result Areas (KRAs) & Key Performance Indicators (KPIs)

KRA (Key Result Area)

KPI (Key Performance Indicators)

Operational Strategy

- Achievement of operational goals

- Process standardization index

- Scalability readiness

- KPI adherence (%)

Supply Chain & Logistics

- On-time delivery rate (%)

- Inventory turnover ratio

- Order fulfillment cycle time

- Logistics cost efficiency

Vendor & Procurement Management

- Vendor performance score

- Cost savings through negotiation (%)

- Vendor compliance rate

- Procurement cycle time

Process Optimization

- Reduction in operational costs (%)

- Turnaround time improvement (%)

- SOP adherence rate

- Efficiency gains (Lean/Six Sigma metrics)

Quality & Compliance

- ISO compliance score

- Number of quality deviations

- Regulatory compliance adherence

- Audit findings & closure rate

Risk Management

- Number of operational risks identified & mitigated

- Business continuity readiness score

- Incident response time

- Compliance documentation accuracy

Technology & Systems

- ERP implementation success

- Automation adoption rate

- Data accuracy (%)

- System uptime & efficiency

Cross-Functional Coordination

- Demand planning accuracy

- Order fulfillment efficiency

- Budget adherence (%)

- Collaboration effectiveness (internal feedback)

Team Leadership

- Team productivity & performance

- Employee retention rate

- Training & development initiatives

- Team engagement score

Qualifications & Experience

- Bachelor's/Master's degree in Operations Management, Supply Chain, Business Administration, or related field

- 10-18 years of experience in operations or supply chain, with leadership responsibility

- Experience in healthcare, medical devices, or pharmaceutical sector preferred