Education :

Tier 1 Institutes - MBA

Graduation from any NSIT / BITS- CS / IT

Experience:

- 10 yrs years of leadership experience in Business Excellence, Transformation, Strategy, or Operational Leadership roles.

- 5-Years minimum experience in team handling roles and stakeholder Management

- Proven experience in large-scale transformation programs, process standardisation, and cost optimisation. Retail is a must-have

- Strong analytical expertise with an understanding of planning systems, dashboards, and productivity tools.

Job Summary:

To lead the transformation agenda of the organization by driving planning excellence, cost productivity, process adoption, and strategic execution. The role will partner with cross-functional leaders to deliver operational efficiency, build future-ready processes, and drive strategic initiatives, including new store opening readiness and business scalability.

Job Specification:

1. Organisational Transformation:

- Lead the overall transformation roadmap to strengthen organisational capability, efficiency, and scalability.

- Identify structural gaps, operational bottlenecks, and drive interventions for sustainable change.

- Champion a culture of continuous improvement across functions.

2. Planning & S&OP Leadership:

- Build a robust S&OP framework with medium- to long-term forecasting aligned to business growth.

- Ensure accurate demand planning and inventory management inputs for business decisions.

- Act as the single source of truth for all planning, forecasting, and data-led discussions.

3. Cost & Productivity Management:

- Own the enterprise-wide cost productivity agenda, including identification, evaluation, and execution of cost-saving initiatives.

- Drive IL2 - IL4 conversion to ensure savings are realised and visible in P&L.

- Develop long-range cost improvement plans and monitor progress through structured governance mechanisms.

4. Process Excellence & New Process Adoption:

- Design, streamline, and implement standardised processes across departments.

- Assess current practices and replace outdated mechanisms through evidence-led improvements.

- Ensure adoption of new systems, tools, and processes to enhance operational maturity.

5. Strategic Decision Support & Governance:

- Establish KPIs, dashboards, and reporting cadence for leadership visibility.

- Drive governance forums for business reviews, transformation updates, and performance health checks.

- Challenge the status quo with data-backed insights to support faster and sharper decision-making.

KPIs:

1. Organisational Transformation:

- % Completion of Transformation Roadmap (vs annual plan)

- Adoption Rate of New Initiatives/Processes (measured through audits or usage dashboards)

- Improvement in Cross-Functional Efficiency Metrics (e.g., TAT reduction, process adherence, governance maturity scores)

2. Planning & S&OP:

- Forecast Accuracy (monthly / quarterly)

- Demand Variance Reduction % (vs previous year baseline)

- S&OP Cycle Adherence (timeliness and quality of inputs across teams)

Inventory Health Metrics:

- Weeks of cover

- Aged inventory %

- Fill rate improvements

3. Process Excellence & Governance:

- # of Processes Standardised & Rolled Out across functions

- Process Compliance Score (via periodic audits)

- Reduction in Process Deviations / Escalations

- Time-to-Implement New Processes (speed & quality of adoption)

- Governance Cadence Completion % (reviews held as per schedule, action closure rates)

4. Business Insights & Decision Support:

- Quality & Timeliness of Dashboards/Reports

- % Reduction in Manual Reporting (automation delivered)

- Leadership Satisfaction Score on insight quality

- Implementation Rate of Data-Driven Recommendations

Cost & Productivity Management:

- Total Cost Saving Identified (IL2) - annual pipeline size created

- Cost Saving Realised (IL4) - impact delivered to P&L

- % Conversion of IL2 - IL4 (effectiveness of execution)

- Productivity Improvement % (store, supply chain, HO teams - based on defined baselines)

- Cost/Store Reduction for retail network

- Reduction in Non-Productive Costs (e.g., markdown leakage, logistics inefficiencies, project overruns)

Skills And Attributes Required:

- Strong strategic thinking with ability to convert business goals into executable plans.

- Deep analytical capability to interpret complex data, identify trends, and derive actionable insights.

- Expertise in forecasting, planning tools, cost modelling, and productivity measurement.

- Ability to challenge assumptions with evidence-led reasoning.

- Proven experience in business transformation, process re-engineering, and operational excellence.

- Strong understanding of Lean Six Sigma or continuous improvement frameworks.

- Ability to design, deploy, and institutionalise new processes across multiple functions.

- Skilled in creating governance models, SOPs, and scalable operating frameworks.

- Strong commercial and financial acumen, including cost optimisation, P&L impact, and ROI evaluation.

- Ability to identify, quantify, and deliver cost and productivity initiatives at scale.

- Excellent program management capability; ability to run multiple large-scale initiatives simultaneously.

- Strong discipline in tracking, reviewing, and course-correcting initiatives.

- Ability to work with CXOs, functional heads, and frontline teams with equal ease.

- Strong communication and influencing skills to drive organization-wide adoption of new practices.

- Ability to drive mindset shift towards data-driven decision-making and continuous improvement.

- High ownership and accountability mindset.

- Detail-oriented yet capable of thinking big-picture.

- Strong business judgement and logical thinking.

- High integrity and a role-model for operational discipline.