Role Summary: The Head Residential will serve as the overall business leader for Prozone Palm, Nagpur, responsible for steering the projects revenue growth, customer experience, operational excellence, and delivery outcomes. This is a high-impact leadership role requiring strong command presence, disciplined execution, and exceptional stakeholder management.

Preferred background includes a Hotel General Manager, Retired Armed Forces Officer or a Senior Real Estate Professional with deep experience in managing complex, customer-facing operations.

Key Responsibilities

1. Business Leadership & Strategy

- Provide end-to-end leadership for the residential projectsales, delivery, facilities, customer management, compliance, and local interface.

- Develop and execute the annual business plan, revenue strategies, customer experience roadmap, and operational excellence metrics.

- Act as the on-ground custodian of Prozones brand standards, governance, and stakeholder expectations.

2. Sales, Revenue & Market Strategy

- Lead the complete sales function with an aggressive focus on revenue maximization and inventory liquidation.

- Drive strategic partnerships, channel activation, corporate tie-ups, and HNI engagement.

- Monitor market intelligence, competitor activity, and pricing strategy; reposition offerings as required.

- Personally lead key negotiations and high-value closures.

3. Customer Experience Leadership (CRM)

- Own the entire customer lifecyclefrom lead conversion to possession and beyond.

- Establish a premium, hospitality-grade customer experience befitting a Prozone residential development.

- Ensure zero slippage in documentation, agreements, milestone updates, and possession readiness.

- Maintain high CSAT and low escalations through proactive communication and issue resolution.

4. Project & Delivery Management

- Oversee construction progress (working with central project & contractor teams) to ensure timely, quality-aligned delivery of units and common areas.

- Review project schedules, track milestones, manage risk, and escalate critical delays.

- Lead site readiness for handover, snag closure, quality inspections, and regulatory compliance.

- Ensure alignment between project, sales, CRM, legal, and corporate teams.

5. Facilities & Estate Management

- Establish and manage all soft and hard services within the residential development.

- Ensure a five-star-level estate environmentsecurity, housekeeping, landscaping, utilities, vendor SLAs, emergency preparedness.

- Build resident trust through transparency, discipline, and service quality.

6. Legal, Statutory & Local Liaison

- Be the primary face of the project with local authorities, municipal bodies, and government departments.

- Ensure compliance across RERA, documentation, project approvals, and operational licenses.

- Support legal processes related to agreements, registrations, and customer documentation.

7. Team Leadership & Culture Building

- Build and lead high-performance teams across sales, CRM, facilities, and project coordination.

- Drive a culture of discipline, ownership, integrity, and service excellence.

- Mentor and groom team members for future leadership roles.

8. Administrative & Community Interface

- Oversee day-to-day administration of the project office, staff discipline, SOP compliance, and resource utilization.

- Act as the nodal representative of Prozone for all on-ground operational and administrative matters.

- Liaise with the Residents Welfare Association / Housing Society for all community, maintenance, and governance-related issues; ensure smooth transition of common areas post-handover.

- Build a positive resident ecosystem through transparent communication, grievance redressal, and periodic engagement initiatives.

9. Regulatory, Law & Order Coordination

- Serve as the primary point of contact for coordination with local police, fire department, and civic authorities for safety, law & order, and compliance matters.

- Handle liaison with lawyers and legal consultants for property-related issues, customer disputes, or regulatory documentation.

- Maintain updated records of all licenses, NOCs, and statutory permissions required for operations, ensuring zero non-compliance.

10. Governance, Safety & Risk Management

- Implement safety and risk management protocols covering security, fire safety, and emergency response.

- Ensure adherence to Prozones governance framework, ethical standards, and audit requirements.

- Review incident reports and coordinate with legal/police authorities for resolution where necessary.

11. Public & Stakeholder Relations

- Represent Prozone in local administrative forums, community associations, and official meetings with municipal/government bodies.

- Maintain strong relationships with civic authorities, law enforcement, utility departments, and local influencers to safeguard company interests.

Desired Profile

- Experience: 15 to 25 years of leadership experience managing large teams, complex operations, and high-value customer environments.

- Core Competencies:

o P&L and business planning orientation

o Strong leadership presence and command

o Sales and negotiation excellence

o Project and delivery management

o Government liaison and compliance handling

o High emotional intelligence, communication, and conflict management

o Operational discipline and process governance

o Proven experience in dealing with civic authorities, police departments, housing societies, and legal advisors.

o Understanding of property documentation, RERA compliance, agreements, and coordination with lawyers.

o Ability to build trust, manage resident associations, and drive satisfaction through transparent communication.

o Capable of aligning sales, CRM, project, legal, and facility teams toward common project goals.