- Help ideate and reposition company as an innovative U.S Healthcare BPM services Market Leader, through Solutions Architecting to enable Sales and Client Services teams to champion innovative solutions that drive efficiencies, drive value to make our client organizations more productive and better able to anticipate consumer needs (Increase client preference for company and help build innovative solutions)

- Design solutions for a mix of traditional administrative services along with cutting edge automation/transformation led solutions at each stage of the consumer journey in the CX space.

- Your industry focus will be oriented towards back-office and front-office services for North American and UK based clients in BPM/BPO Services. Experience in solution design for CX/ Contact Centre is mandatory.

- Ability to design solutions that define committed outcomes to the customers

- Collaborate as a key member of the sales team to represent solution offerings from discovery to deal closure, facilitating the transition to the SAGILITY delivery organizations.

- The ideal candidate is a Thought Leader, accountable for Conceptualizing, Partnering, and Delivering new line of solutions across U.S healthcare domain.

- A leader who has intense intellectual curiosity about exceeding customer expectations, keenly situationally aware, a selfless team player, relentless in the pursuit of closing large global deals, deep appreciation for global delivery and diversity, and guided by a strong ethical compass.

Vision of the Role:

Role Spectrum:

- Leading Solutions Architecting for CX in the BPM/BPS space.

- Execute the Vision/Drive the Road Map for Solutions Architecting for CX/Contact Centre space.

- Works with key stakeholders to execute the long-term vision and develop the roadmap for a differentiated and competitive offering in the marketplace.

- Communicates the product/ services development roadmap (short, mid and long term) on a regular basis to both internal and client audiences

- Coordinates with key stakeholders including Product/ Service leads with the goal of creating a 'seamless, integrated, consistent" user experience across relevant products led standardization, optimized operating model, governance, return/value on investment, financial management for the function.

Reporting to: VP/ SVP

Experience & Competencies expected from the Role:

1. 16+ years of experience as a Strong and capable leader that is self-motivated and driven to win the confidence and trust of her/his prospects, clients, global operations, and pursuit teams alike - establishing winning strategies, and exerting influence both internally and externally to win new business.

2. An innovative team player with the energy, creativity, and an entrepreneurial spirit to achieve success. A professional who earns respect for his/her leadership, intelligence, and expertise.

3. Success as a superb relationship builder, negotiator, and communicator.

4. Deep expertise in designing global digital solutions to improve each stage of the customer journey, including a minimum of 8 years' experience in business development, sales strategy, and/or proposal development roles in outsourcing/professional services.

5. 16+ years' experience in CX / Contact Center solutions in a BPM/ BPO Operations/ Solutions is a must.

6. Possess commercial acumen, drive commercial impact (sales, cost reduction projects)

7. Acts as a Subject Matter Expert for the sales and client services teams, attends sales calls, demonstrates the products, helps to answer deep questions about the product and works to convince the client we have the best solution.

8. Lead and front-end projects (internal - with Ops/IT/BE, external - selling and supporting sales) and lead work through influence to manage stakeholders (internal matrix, client, partner)

9. Strong communicator who can take complex ideas and communicate them effectively internally, externally and using Project Management tools

10. Strong and capable leader that is self-motivated and driven to win the confidence and trust of her/his peers, clients, global operations, and pursuit teams alike - establishing winning strategies, and exerting influence both internally and externally to win new business.

11. An innovative team player with the energy, creativity, and an entrepreneurial spirit to achieve success. A professional who earns respect for his/her leadership, intelligence, and expertise.