Head of Billing, Collections & Retentions, Mumbai, CTC 60 LPA Role Overview: This is a senior leadership role reporting directly to the CEO, with responsibility for overseeing the post-sales subscription renewals, collections, and customer retention strategies for both prepaid and postpaid customers across Retail, SME, and Corporate segments. The role also involves CXO-level responsibilities, including cost management, AOP preparation, organizational design, and strategic planning to drive business growth and operational excellence. Key Responsibilities: Design customer retention strategies with impetus to prepaid subscription for Retail. 1. Billing & Collections Operations: - Lead the prepaid customer subscription renewal process with a focus on maximizing retention rates. - Oversee collections for postpaid customers across Retail, SME, and Corporate segments. - Design and implement strategies to reduce churn, improve collections efficiency, and minimize bad debt. - Ensure timely and accurate billing processes to enhance customer satisfaction. 2. Customer Experience & Issue Resolution: - Collaborate with technical teams to proactively address customer issues and ensure high service levels. - Implement processes to identify and resolve billing and service-related concerns promptly. - Drive initiatives to improve customer experience and satisfaction. 3. Strategic Leadership & CXO Responsibilities: - Cost Management: Oversee the cost structure of the billing and collections function, ensuring optimal resource allocation and cost efficiency. - Identify cost-saving opportunities while maintaining service quality. - Annual Operating Plan (AOP): Develop and present the AOP for the billing and collections function, aligning it with the overall business strategy. - Monitor performance against the AOP and take corrective actions as needed. - Organization Structure: Design and implement an effective organizational structure for the billing and collections team. - Ensure the right talent is in place to achieve business objectives. - Business Strategy: - Work closely with the CEO and other CXOs to define and execute the company's strategic goals. - Provide insights and recommendations to drive revenue growth and operational efficiency. 4. Team Leadership & Development: - Lead and mentor a high-performing team of billing and collections professionals. - Foster a culture of accountability, innovation, and continuous improvement. - Provide training and development opportunities to enhance team capabilities. 5. Stakeholder Coordination: - Collaborate with cross-functional teams, including Sales, Marketing, Finance, and Technical teams, to ensure seamless operations. - Act as the primary point of contact for billing and collections-related matters with internal and external stakeholders. Qualifications: - Bachelor's degree in Business, Finance, or a related field. MBA or equivalent advanced degree is preferred. - Minimum of 15-20 years of experience in billing, collections, and customer retention, with at least 7 years in a leadership role. - Proven track record of managing large-scale billing and collections operations in the telecom or broadband industry. - Strong understanding of prepaid and postpaid customer lifecycle management. - Experience in cost management, AOP preparation, and organizational design at a CXO level. - Excellent analytical, problem-solving, and decision-making skills. - Exceptional communication and interpersonal skills, with the ability to influence and collaborate at all levels. - Proficiency in billing systems, CRM tools, and data analytics platforms. Key Competencies: - Strategic Thinking & Business Acumen - Customer-Centric Approach - Leadership & Team Management - Operational Excellence - Stakeholder Management - Data-Driven Decision Making - Financial Acumen & Cost Optimization

Mumbai

Head - Billing/Collections & Retentions 

Job Description for Head - Billing/Collections & Retentions  in Coeusmulti Services Private Limited in  Mumbai for (15-25) years of experience. Apply Now!