Head - B2C Sales

About the Role:

We are looking for a high-impact B2C Sales Leader to drive revenue growth, sales excellence, and customer acquisition across key markets in South India. The role requires a strong blend of sales leadership, customer-centricity, operational rigor, and people management capabilities.

The ideal candidate will have experience leading large sales teams in consumer-facing service industries and a deep understanding of the aspirations, buying behaviors, and service expectations of upper-middle-class and premium customer segments.

Key Responsibilities:

- Drive business growth and revenue achievement across assigned geographies.

- Lead, mentor, and develop high-performing sales teams comprising 30-60+ employees across direct and indirect reporting structures.

- Own and drive sales strategy, execution, and performance management.

- Manage the end-to-end customer journey, ensuring exceptional customer experience and conversion outcomes.

- Partner closely with Operations and other business functions to deliver sustainable business growth.

- Analyze market trends, customer insights, and competitive intelligence to identify growth opportunities.

- Build a culture of accountability, customer obsession, and performance excellence.

- Monitor key business metrics, productivity indicators, and sales funnel effectiveness.

- Ensure achievement of revenue, profitability, and operational targets.

Industry Experience:

- Strong experience in B2C sales leadership within consumer-facing service industries.

Experience in sectors such as:

- QSR / QSE

- Hospitality

- Healthcare Services

- Education Services

- Retail Services

- Service industry experience is mandatory.

- Customer Segment Exposure

- Proven experience catering to upper-middle-class or premium customer segments.

- Comfortable engaging with customers directly and understanding consumer decision-making journeys.

- Geographic Understanding

- Strong understanding of the South India market.

- Ability to navigate regional and cultural nuances across Southern states.

People Leadership:

- Demonstrated success managing large teams of 30-60+ employees (direct and indirect reports).

- Strong capability in coaching, performance management, and team development.

Customer & Operational Excellence:

- Strong operational orientation with experience managing the complete customer lifecycle.

- Ability to balance revenue growth with customer satisfaction and operational effectiveness.