Head - After-Sales Service - Gensets & Diesel Engines

Role Overview:

We are looking for an experienced Head After-Sales Service to lead the Pan-India service operations for gensets and diesel engines. The ideal candidate must have 15 - 20 years of strong experience specifically in the genset/diesel engine industry, with proven expertise in service delivery, customer support, and service network management.

Key Responsibilities:

- Lead Pan-India after-sales service operations for gensets and diesel engines.

- Manage and strengthen the dealer/service network across India.

- Drive service quality, customer satisfaction, uptime, and response time.

- Lead service teams, including regional/service managers and field engineers.

- Develop and monitor AMC, warranty, breakdown, and preventive maintenance programs.

- Improve service revenue, parts sales, and overall after-sales profitability.

- Coordinate with Sales, Engineering, Manufacturing, and Spare Parts teams to resolve customer issues.

- Establish service KPIs, processes, and performance monitoring mechanisms.

- Handle key customers and major service escalations.

- Ensure compliance with safety, quality, and company service standards.

- Develop training programs for service engineers, dealers, and channel partners.

Candidate Profile:

- 15 - 20 years of experience in the genset/diesel engine industry mandatory.

- Strong experience in after-sales/service operations for diesel gensets or engines.

- Proven experience managing Pan-India service operations and teams.

- Strong understanding of genset systems, diesel engines, troubleshooting, maintenance, and service practices.

- Experience managing dealers, service partners, and customer relationships.

- Strong commercial, operational, and people-management skills.

- Engineering qualification preferred, preferably Mechanical/Electrical.

Key Success Measures:

- Service Revenue, Customer Satisfaction, Equipment Uptime, Response Time, Warranty Cost, AMC Growth, Parts Revenue, Dealer Network Performance

Role Details:

- Role: Service Manager

- Department: Customer Success, Service & Operations

- Employment Type: Full Time, Permanent