Head - After Sales

As the Head of After Sales, you will spearhead the post-commissioning lifecycle for large-scale power infrastructure projects. You will act as the primary interface between the company and its high-value clients, ensuring that technical support, maintenance, and service delivery meet stringent industry standards. Working closely with cross-functional teams including engineering, supply chain, and site operations, you will drive customer satisfaction and long-term service revenue, directly influencing the company's reputation and repeat business in the competitive EPC and transmission landscape.

Responsibilities:

- Lead the end-to-end after-sales strategy to ensure seamless operational continuity for clients in the power distribution and transmission sectors.

- Manage service level agreements and performance metrics to guarantee timely resolution of technical issues and minimize downtime for critical infrastructure.

- Build and nurture long-term relationships with key stakeholders and utility clients to foster loyalty and identify opportunities for service expansion.

- Oversee the deployment of field service teams and technical resources to ensure safety, compliance, and quality standards are maintained across all project sites.

- Analyze service data and customer feedback to drive continuous improvement in product reliability and maintenance processes.

- Mentor and develop a high-performing team of service engineers and support staff to ensure consistent delivery excellence across the region.

Required Skillset:

- Demonstrated expertise in managing complex after-sales operations within the Power Distribution, EPC, or Transmission industries.

- Proven ability to translate technical service requirements into actionable business outcomes while maintaining high levels of customer satisfaction.

- Strong leadership capabilities to manage large, geographically dispersed teams and coordinate effectively with internal stakeholders.

Education : BE/B.Tech,MBA