Head - Account Management - Non IT Sales - Recruitment/Staffing/Outsourcing Firm

Description:

We are hiring a Head of Account Management (Sales) for a leading recruitment/staffing/outsourcing firm which has been providing recruitment, HR services and end-to-end staffing services for clients across GCC, KSA and UAE for over 20 years.

Job Title: Head of Account Management (Sales) - India

Reporting to: Director - Sales

Department: Professional & Enterprise

Location: Bengaluru, India - Richmond road - 5 days work from office

- This role will have 70% farming (taking care of current clients and grow their revenues) + 30% hunting - new business development.

- Candidates who have done hard core sales (non IT) for Recruitment / staffing industry, hr shared services or hr tech sales will only be considered.

- Candidates should have taken initiatives to drive sales

- Should have handled a team of atleast 5- 10 people

- Should have regularly interacted with CXOs, senior leadership on a daily basis

- Should have handled p&l, revenue generation etc

Job Summary:

We are looking for a dynamic and results-driven Head of Account Management to lead our client engagement and business development efforts within the Professional & Enterprise staffing division. This role will oversee key enterprise relationships, drive new client acquisition, and ensure the effective delivery of staffing solutions across the GCC and MENA regions, with a strong focus on the UAE.

The ideal candidate will bring deep industry expertise, a strategic mindset, and the ability to lead a high-performing team of up to 5 FTEs in a fast-paced, service-driven environment.

Key Responsibilities:

Sales Development:

- Identify and secure new business opportunities across high-growth industries for white-collar staffing solutions

- Develop and execute comprehensive sales strategies to exceed revenue and profitability targets

- Build and maintain a robust sales pipeline through proactive prospecting, online networking, and attending international events

- Conduct market intelligence to stay ahead of industry trends and evolving client demands

- Prepare compelling sales pitches, proposals, and pricing models tailored to client needs

- Lead complex negotiations and close high-value contracts with prospective clients

Account Management:

- Serve as the strategic point of contact for major enterprise clients, ensuring long-term satisfaction and loyalty

- Design and implement client-specific account strategies to drive performance, enhance value delivery, and uncover growth opportunities

- Collaborate cross-functionally to deliver tailored staffing solutions aligned with client expectations

- Track and report on account health metrics and client satisfaction levels regularly

- Handle escalations with a solutions-oriented approach, while nurturing strong professional relationships

- Conduct monthly business reviews to highlight performance and introduce upsell/cross-sell opportunities

People Management:

- Lead, coach, and develop a team of account managers and sales professionals to achieve team KPIs

- Set clear goals, conduct regular performance reviews, and implement development plans

- Promote a culture of collaboration, accountability, and excellence

- Optimize team operations through best practices, tools, and processes

- Represent the business unit in internal leadership forums and contribute to strategic planning

Qualifications:

- Bachelors degree in business, Marketing, or a related field; MBA is a strong advantage

- 8 - 10 years of experience in senior-level Sales/account management role within the recruitment (non IT) / staffing industry

- Demonstrated success in driving revenue growth, managing large number of enterprise accounts, and expanding client portfolios

- Exceptional leadership, stakeholder management, and team-building abilities

- Deep understanding of staffing industry dynamics, particularly in GCC and MENA markets

- Superior communication, negotiation, and presentation skills

- Strong commercial acumen with experience in preparing contracts, proposals, and cost sheets

- Self-motivated and agile in fast-changing environments

- Willingness and ability to travel across Gulf countries every alternate month and quarterly, as per business requirements

- In-depth knowledge of staffing solutions and industry best practices

- Excellent communication, negotiation, and presentation skills

- Ability to work independently and collaboratively in a fast-paced environment