HDB Financial Services - Senior Sales Manager - Cross Sell

Description:

Job Role:

- Managing Cross sell business through assigned team of sales officers in the designated area or territory.

- Managing a team of sales officers.

- Responsible for disbursement targets.

- Sales officer productivity lead conversion.

- Ensure proper and complete documentation of loan documents (as per process requirements) and timely disbursements of loans Interfacing with customers effectively for on-boarding of loans, resolution of queries and customer support.

- To be fully acquainted and updated with process and provide necessary knowledge support to team of sales officers.

Key Responsibilities:

- Effective co-ordination between sales team, customers, tele-calling unit & operations.

- Responsible for team performance in meeting targets in terms of sales, productivity, delinquencies.

- Maintain and monitor team performance in terms of discipline, attendance, quality norms.

- Effective communication with management team to resolve issues, seek clarifications.

- Capturing market feedback and provide inputs to improve team performance.