Role Overview
The Manager - IT Infrastructure will be responsible for overseeing enterprise network and security operations, ensuring availability, performance, compliance, and resilience of IT infrastructure. This role acts as a critical bridge between technical teams, vendors, and senior management, with ownership of incident management, security compliance, and infrastructure governance.
Key Responsibilities:
Network & Security Operations:
- Demonstrate strong understanding of TCP/IP, UDP, packet analysis, and network traffic behavior.
- Perform threat analysis, malware analysis, and conceptual mapping of the cyber attack lifecycle / kill chain.
- Review and analyze MIS reports from Network and Security teams to track performance, risks, and compliance.
- Support and manage microsegmentation architecture, ensuring secure east-west traffic control.
Security Compliance & Governance:
Manage security and compliance for network and security appliances, including:
- Firewalls (FortiGate or equivalent)
- VPN solutions
- Anti-APT / Advanced Threat Protection
- Microsegmentation platforms
- Ensure adherence to organizational security standards, audits, and regulatory requirements.
- Prepare and maintain SOPs, policies, and operational documentation for infrastructure and security domains.
Incident, Problem & Event Management:
- Handle incidents end-to-end, from detection and escalation to closure.
- Manage SLA adherence, root cause analysis (RCA), and corrective & preventive actions (CAPA).
- Prioritize and manage advisories, incidents, problems, and events effectively.
- Lead crisis and major incident handling, ensuring minimal business impact.
Vendor & Stakeholder Management:
Coordinate with third-party vendors for:
- Proof of Concepts (POCs)
- User Acceptance Testing (UAT)
- Solution deployment and upgrades
- Manage vendor commercials, contracts, and negotiations.
- Oversee license, certificate, and asset lifecycle management, including renewals and upgrades.
Experience:
- 8-12 years of experience in IT Infrastructure, Network, and Security Operations.
- Prior experience managing enterprise-scale infrastructure environments.
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