HDB Financial Services - Deputy Manager/Manager - Partnership & Alliances

Role : DM/Manager - Partnership and Alliances

Role & responsibilities:

- Identifying and on boarding of new partners for business enhancement.

- Getting existing and new partners to generate leads and ensure partner customers are able to complete the DIY journey.

- Ensure to meet the top line and bottom line target numbers.

- Coordination with middle ware providers to ensure smooth day to day disbursal of cases.

- Portfolio management of cases sourced through designated partners.

- Ensuring smooth disbursement process and resolution of discrepancies within agreed TAT.

- Ensuring timely payments of Partner Invoice and following up with Partner for FLDG Claims.

- Handling customer escalations received at customer support centres and providing resolution by arranging feedback from Fintech Partners/internal approvals if any.

- Co-coordinating with Fintech Partners and COPS for POS reconciliation and tracking closures/cancellation.

- Publishing business MIS internally and with Fintech Partners on daily basis.

- Regularly monitoring the pendency's, getting them resolved to ensure timely disbursements and identifying the gaps and train the partners to avoid repeated errors.

- Minimum Qualification: Graduate/Post Graduate