Role Overview:

The Collection Manager - Auto Loans is responsible for managing bucket-wise collections, recovery, and loss-on-sale outcomes for the auto loan portfolio. The role involves leading field collection teams, improving collection efficiency, managing delinquencies, ensuring compliance, and maintaining a healthy portfolio while controlling costs.

Key Responsibilities:

Collections & Recovery Management:

- Drive bucket-wise collections and recovery for the Auto Loan portfolio, including loss-on-sale cases.

- Ensure timely collections to improve collection efficiency and portfolio health.

- Focus on non-starters, chronic defaulters, and high-risk accounts to maximize revenue recovery.

- Identify cases requiring repossession or legal action and initiate proceedings as per policy.

Team & Resource Management:

- Manage, coach, and monitor a team of Collection Associates.

- Ensure adequate manpower deployment across the portfolio in line with CAPE norms.

- Plan and optimize deployment of field resources to improve coverage and productivity.

Process, Compliance & Controls:

- Ensure 100% adoption of Mobile Collection App with high-quality trails and visit feedback.

- Ensure all collection activities, repossessions, and legal actions are conducted in strict compliance with standard operating procedures and regulatory guidelines.

- Ensure timely and accurate deposition of collected amounts, with zero tolerance for delays or discrepancies.

Field Operations & Asset Management:

- Conduct joint field visits with collection associates for delinquent and high-risk customers.

- Oversee repossession of assets, ensuring adherence to process, documentation, and compliance standards.

- Coordinate with legal, repossession agencies, and internal stakeholders for resolution of critical cases.

Cost & Portfolio Management:

- Monitor and manage collection costs to ensure cost-effective operations.

- Track portfolio trends, roll rates, and recovery performance to maintain a healthy portfolio.

- Ensure effective cost-to-collection ratio while achieving recovery targets.

Desired Skills & Experience:

Experience:

- 4-6 years of relevant experience in Auto Loan collections (mandatory).

- Hands-on experience managing field collection teams and delinquent portfolios.

- Exposure to repossession, legal recovery, and loss-on-sale cases is required.

Skills & Competencies:

- Strong communication and negotiation skills.

- High level of self-drive, ownership, and result orientation.

- Ability to lead, motivate, and manage field teams effectively.

- Good analytical and decision-making abilities.

- Strong understanding of collection processes, compliance, and asset recovery norms.

Preferred Candidate Profile:

- Experience in Banks / NBFCs / Financial Services handling secured lending products.

- Familiarity with digital collection tools and mobile-based field tracking systems.