HDB Financial Services - Collection Manager

Description:

Role Overview:

The Collection Manager CV is responsible for driving bucket-wise collections and recovery, managing loss on sale, and maintaining a healthy commercial vehicle portfolio. The role involves leading a team of Collection Associates, ensuring compliance with collection processes, optimizing manpower deployment, and minimizing delinquencies while controlling collection costs.

Key Responsibilities:

- Drive bucket-wise collection performance and recovery on Loss on Sale for the Commercial Vehicle / Tractor portfolio.

- Ensure timely collections and achievement of assigned targets.

- Maintain zero delay in cash / cheque / digital payment deposition as per defined processes.

- Focus on non-starters, chronic delinquent accounts, and high-risk cases.

- Manage and guide a team of Collection Associates to ensure productivity and coverage.

- Ensure adequate manpower deployment in line with CAPE norms.

- Monitor daily field activity and productivity of collection staff.

- Ensure 100% usage of Mobile Collection App with accurate trails, feedback, and visit updates.

- Ensure compliance with standard operating procedures (SOPs) for collections and repossession.

- Identify and escalate fraud or high-risk cases as per internal policy.

- Plan and monitor asset deployment and customer visits for delinquent accounts.

- Initiate and coordinate legal actions for critical and escalated cases.

- Ensure repossession activities are executed strictly in line with regulatory and company guidelines.

- Maintain a healthy portfolio by reducing delinquency levels.

- Drive collection efficiency while ensuring effective cost management.

- Track performance metrics and take corrective actions to improve recovery ratios.

Desired Skills & Experience:

Experience:

- 57 years of experience in Collections & Recovery.

- Mandatory experience in Tractor / Commercial Vehicle (CV) product.

Skills & Competencies:

- Strong communication, negotiation, and customer-handling skills.

- High level of self-drive, ownership, and result orientation.

- Good understanding of collection metrics, delinquency management, and recovery strategies.

- Ability to manage teams, motivate field staff, and drive performance under pressure.

- Working knowledge of mobile-based collection systems and digital reporting tools.

Key Success Indicators:

- Improved collection efficiency and recovery rates

- Reduced delinquency and loss on sale

- Strong compliance and audit outcomes

- Optimized manpower and collection costs