HDB Financial Services - Branch Manager

Description:

- The key functions will be Profitability Management.

- Maintaining optimizing profitability for the branch.

- Target setting management Monitoring branch targets in numbers volumes.

- Portfolio quality management through superior underwriting, working closely with collections.

- Cost management managing all branch operating costs including cost of acquisition, operations etc.

- People management Motivating team, handling HR administration function of the branch.

- Customer experience management Ensuring superior customer experience and handling customer service in terms of collections, pre-closures service issues.

Key Responsibilities:

- Business Achieve contributed value targets set for the branch.

- Ensure sales volumes for multiple products, sourcing quality underwriting diligence to meet sales targets while controlling delinquencies and frauds.

- Provide superior customer experience.

- Manage TATs on credit processing.

- Minimize pre post disbursal discrepancies.

Monitoring Performance:

- Monitoring Branch performance in terms of key drivers i.

- Contributed Value/ Volumes / Profitability / Expenses / Losses/ Employee Retention/ Employee Productivity/ Customer experience.

- Monitor individual performance of each employee, continuously work to maximize productivity.

People Management:

- Motivate and develop branch team Drive branch team to excel.

- Manage and mentor the team and keep attrition of branch staff low.

- Conduct regular meeting with branch staff Provide open and honest feedback and ask for feedback.