Description:

Role Overview:

The Area Collections Manager Auto Loans is responsible for end-to-end collections, recoveries, and portfolio quality management across the assigned geography. The role involves managing bucket-wise collections, write-off recovery, asset repossession and sale, and minimizing loss on sale. The incumbent will lead a team of Collection Managers, ensure regulatory and process compliance, and drive operational efficiency while maintaining a healthy loan portfolio.

Key Responsibilities:

Collections & Recovery Management

- Own bucket-wise collections, write-off recovery, asset sale, and recovery against loss on sale for the Auto Loans portfolio.

- Drive focused actions on non-starters, chronic delinquencies, and revenue collection.

- Ensure collection efficiency through structured follow-ups, field visits, and legal escalations.

- Ensure timely deposition of collected funds with zero delays or reconciliation gaps.

Team & Manpower Management

- Lead, manage, and mentor a team of Collection Managers and field staff.

- Ensure adequate manpower deployment across geographies in line with CAPE norms.

- Monitor individual and team performance, productivity, and adherence to collection processes.

Portfolio Quality & Risk Control

- Coordinate closely with Sales and Credit Underwriting teams to manage portfolio quality and reduce future delinquencies.

- Devise and implement strategies to control and minimize fraud losses.

- Conduct audits of existing revenue streams to identify potential risks and implement corrective measures.

- Maintain a healthy portfolio through proactive risk identification and mitigation.

Legal, Repossession & Compliance

- Initiate and manage legal actions for critical and high-risk delinquency cases.

- Ensure asset repossession and sale are conducted strictly in line with approved SOPs and regulatory guidelines.

- Monitor compliance with internal policies, regulatory norms, and audit requirements.

Process & Technology Adoption

- Ensure 100% usage of mobile collection applications, with accurate trails, customer feedback, and documentation.

- Leverage MIS, dashboards, and analytics to track performance, delinquency trends, and recovery effectiveness.

- Drive continuous improvement in collection processes and cost efficiency.

Cost & Operational Management

- Ensure effective cost management across collection operations.

- Optimize recovery strategies to balance cost, efficiency, and customer experience.

Required Skills & Experience

- Strong hands-on experience in Auto Loan Collections and Recoveries.

- Proven expertise in bucket management, repossession, asset sale, and legal recovery.

- Experience managing large field collection teams across geographies.

- Strong understanding of CAPE norms, regulatory requirements, and compliance standards.

- Ability to assess portfolio risk, fraud indicators, and loss trends.

- Experience working with mobile collection tools and MIS systems.

- Strong stakeholder management skills, especially with Sales, Credit, Legal, and Risk teams.

- Excellent analytical, negotiation, and decision-making skills.

Education & Experience

- Graduate in any discipline (Postgraduate qualification preferred).

- 8 - 12 years of total experience in BFSI / NBFC collections.

- Minimum 4 - 5 years of experience in Auto Loan collections with team handling responsibility.

Key Competencies

- Strong leadership and people management capabilities

- High ownership and result-oriented mindset

- Ability to work under pressure in high-delinquency environments

- Strong process discipline and compliance focus

- Customer-centric approach with firm recovery execution