Opportunity With HCLTech || Solution Specialist Presales (AI)

Job Title: Presales and Solution Specialist

Experience: 3 to 13 yrs

Department: Integrated GTM Team - Digital Business Services (DBS) and Engineering Services (ERS)

About the Role

- The Solution Specialist role requires an experienced and forward-thinking individual to join the Integrated GTM team, supporting both Digital Business Services (DBS) and Engineering Services (ERS).

- The ideal candidate will be responsible for driving strategic deals and playing a key role in shaping next-generation solutions that harness cutting-edge technologies, including Generative AI (Gen AI), to deliver exceptional value to clients.

- In this role, you'll harness Gen AI to enable end-to-end service transformation, drive industry-aligned value chain innovation, and elevate process excellence-delivering intelligent, outcome-based solutions with measurable impact.

- You'll collaborate with practice leaders and technical subject matter experts to identify market opportunities, craft compelling go-to-market (GTM) strategies, and develop persuasive pitches that showcase innovation in Gen AI-powered automation, advanced analytics, and AI-driven digital transformation.

- The role spans a diverse digital ecosystem, including UX & UI, digital engagement platforms, modern application development, multi-channel commerce, and cloud and application modernization.

What is Expected of the Role:

Key Responsibilities:

- Engage with clients to understand business requirements and objectives and propose suitable technical solutions.

- Lead preparation of response and presentations, effectively conveying the value proposition.

- Collaborate with the technical team to design solutions that meet business needs and client goals.

- Assist in responding to RFPs, RFIs, and proposals, ensuring technical accuracy and alignment with client requirements.

- Design and create outcome-based pricing constructs that reflect the measurable value delivered to the client.

- Collect feedback from clients to improve products and services.

- Stay current with industry trends, especially AI and digital transformation, to enhance the presales offering.

- Work in a collaborative team that drives growth across HCLTech's Digital Business Services and Engineering Services portfolios.

Needed Skills:

- The ideal candidate will bring a mix of technical expertise, AI proficiency, and the ability to communicate effectively across teams and stakeholders.

Key Skills:

- Strong understanding of AI's impact on the services industry and its role in driving digital transformation.

- Proficiency in using AI tools and technologies (e.g., machine learning models, NLP, robotic process automation).

- Experience optimizing the Software Development Life Cycle (SDLC) with AI-driven solutions.

- Ability to design and implement outcome-based pricing models that align with client success metrics.

- Strong communication skills to effectively explain complex technical concepts to both technical and non-technical audiences.

- Proven ability to collaborate with cross-functional teams to ensure solutions are aligned with client objectives.

- Strong presentation and documentation skills.

Expectations for New Hires:

- Complete AI certification within the first few weeks to understand the fundamentals of AI and its business applications.

- Familiarize yourself with HCL Tech's AI Force platform and how to incorporate it into client solutions.

- Participate in internal AI-focused training sessions and collaborate with senior consultants to understand AI integration in presales processes.

Qualifications & Experience:

Educational Qualifications:

- MBA (Master of Business Administration) with a focus on strategy, marketing, or technology management.

Experience:

- Minimum 3-4 years of experience in presales consulting, solution architecture, or a related technical field.

- Strong understanding of IT outsourcing models, digital transformation, and AI-led automation.

- Exposure to GenAI platforms (OpenAI, Azure OpenAI, Google Gemini, Anthropic, etc.) and enterprise AI adoption patterns.

- Proven track record of leading large RFPs/proposals and building differentiated solution narratives.

- Prior experience in the services industry, particularly in sectors undergoing digital transformation, is preferred.