HariOm Communication - Management Trainee - Retail Leadership Track - IIM

1. Role Purpose:

The Retail Leadership Track is designed to groom high potential MBA graduates from IIM into future P&L owners, cluster heads, and business leaders across our retail network. You will work directly with CXOs, drive strategic initiatives, and lead cross-functional teams to scale operations, improve customer experience, and build high-performance retail formats.

2. Key Responsibilities:

A. Strategy & Business Growth:

- Develop and execute store expansion strategies, market-entry plans, and customer acquisition models.

- Conduct competitive benchmarking, pricing strategy analysis, and category profitability assessments.

- Drive digital transformation initiatives across retail formats.

B. Operations & Process Excellence:

- Lead end-to-end store operations, including inventory planning, merchandising, and workforce management.

- Implement Lean retail processes, SOPs, and efficiency improvement projects.

- Monitor operational KPIs: footfall, conversion, ATV, shrinkage, and supply chain turnaround.

C. Leadership & People Management:

- Manage and mentor frontline teams; build a culture of performance and accountability.

- Collaborate with HR to design training modules, incentive structures, and productivity frameworks.

- Lead cross-functional teams across logistics, procurement, finance, and marketing.

D. Customer Experience & Brand Building:

- Design and implement customer experience (CX) enhancements across touchpoints.

- Work with marketing teams on brand campaigns, loyalty programs, and omnichannel initiatives.

- Use analytics to improve NPS, retention, and customer lifetime value.

E. Analytics & Decision Support:

- Use data-driven insights to optimize assortment, pricing, and store performance.

- Build dashboards for leadership review (Power BI / Tableau preferred).

- Present business reviews to CXOs and board-level committees.

3. Desired Candidate Profile (IIMA-Specific):

- MBA/PGP freshers from IIM (Class of 2025/2026).

- Strong interest in retail, consumer behaviour, operations, and leadership roles.

- Exceptional analytical skills with comfort in data-driven decision-making.

- High ownership, entrepreneurial mindset, and ability to lead teams early.

- Strong communication, stakeholder management, and problem-solving ability.

- Willingness to work across multiple cities and retail formats.