Haptik is one of the world's largest Conversational AI companies, having reached over 100 million devices, and processed over 2 billion conversations till date. Haptik has been at the forefront of the paradigm shift of interaction from clicks to conversations. We have built a robust set of technology and tools that can enable any kind of conversational application. With a 100-member strong team, including some of the finest minds in Artificial Intelligence, Haptik is truly poised to lead the Conversational AI revolution. We are on the lookout for a dynamic individual in the Customer Success Team who works closely with the enterprise clients helping them achieve their business goals. This is a managerial role wherein you will be guiding a team of analysts and also dealing with value enterprise clients directly. Responsibilities: - Business Adviser to our clients working towards achieving their business goals. Manage client relationships and day to day interface with the client. - Goal-oriented and data-driven to actively track bot performance and drive ROI for clients. Analyze customer data to improve the end-user experience. - Excellent communication skills. Remember communication is not what you say but what other person understands. - Work with cross-functional teams, internal and external with ease and drive them towards a common goal. - Be the user experience and solutions expert, guiding the team to build right conversational experiences to solve client issues. - Keep up with the trends in the industry and platform capabilities of the competition. - Manage all customer communications for your accounts and ensure that all customer issues are dealt with in an efficient and timely manner - Be responsible for upselling and renewals, and increase the revenue per client. - Help drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals. Requirements: - 3-5 years of experience in Account Management/Client handling Profiles - Exceptional communication skills, both oral and written, coupled with excellent listening skills. - Analytical and data-driven with ability to deal with multiple stakeholders. - Demonstration of good product and consumer thinking during his/her career. - Hands-on and a quick learner. Comfortable with learning new technology - Basic tech skills especially knowledge of python will be a plus

Mumbai

Haptik - Manager - Customer Success 

Job Description for Haptik - Manager - Customer Success  in Haptik in  Mumbai for (3-5) years of experience. Apply Now!