Handelnine Global Reviews by Employees

Job description: As an Assitant Manager- Customer Service, you will play a pivotal role in driving operational efficiency, improving team performance, and ensuring service excellence across customer support functions. This role requires a strategic thinker with hands- on experience in operations and a passion for delivering high- quality customer service outcomes. Key responsibilities: - Lead and manage day- to- day operations for customer support teams - Drive performance improvement initiatives to meet and exceed SLAs, KPIs, - Collaborate with cross- functional teams including product, technology, logistics, and marketing to streamline workflows and boost team productivity - Lead or participate in project planning, execution, and implementation of operational improvements related to e- commerce support, automation, and scalability - Monitor team metrics and implement coaching strategies to support team development - Ensure compliance with internal processes and quality standards - Identify process gaps and lead initiatives to improve service delivery, reduce cost, and enhance customer satisfaction - Manage timelines, resources, and communication for operational projects with multiple stakeholders - Drive a culture of accountability, continuous improvement, and operational excellence - Report performance insights and project outcomes to senior leadership and stakeholders

Any Location

Assistant Manager - Customer Service 

Job Description for Assistant Manager - Customer Service  in HANDELNINE GLOBAL LLP in  Any Location for (6-10) years of experience. Apply Now!