Job description As an Operations Manager, you will play a pivotal role in driving operational efficiency, improving team performance, and ensuring service excellence across customer support functions. This role requires a strategic thinker with hands-on experience in operations and a passion for delivering high-quality customer service outcomes. Key responsibilities for the operations manager role in Fusion CX in Mumbai: - Lead and manage day-to-day operations for customer support teams - Drive performance improvement initiatives to meet and exceed SLAs, KPIs, - Collaborate with cross-functional teams including product, technology, logistics, and marketing to streamline workflows and boost team productivity - Lead or participate in project planning, execution, and implementation of operational improvements related to e-commerce support, automation, and scalability - Monitor team metrics and implement coaching strategies to support team development - Ensure compliance with internal processes and quality standards - Identify process gaps and lead initiatives to improve service delivery, reduce cost, and enhance customer satisfaction - Manage timelines, resources, and communication for operational projects with multiple stakeholders - Drive a culture of accountability, continuous improvement, and operational excellence - Report performance insights and project outcomes to senior leadership and stakeholders

Remote

Handelnine - Manager - Customer Service 

Job Description for Handelnine - Manager - Customer Service  in HANDELNINE GLOBAL LLP in  Remote for (5-9) years of experience. Apply Now!