HairOriginals - Sales Head

Description:

Job Title: Sales Head In-House Telesales

Location: Gurgaon (Work From Office)

Working Days: 5.5 Days/Week

Experience: 10+ Years

About HairOriginals:

HairOriginals is Indias fastest-growing premium human hair extensions brand proudly made in India and loved globally. Backed by Shark Tank India, were on a mission to redefine beauty and confidence through 100% natural human hair solutions. With Experience Centres across major cities and aggressive expansion plans, were looking for a retail leader who can drive profitability, scale operations, and create unmatched customer experiences across India.

Role Overview:

HairOriginals is looking for an experienced and dynamic Sales Head to lead, scale, and manage our in-house telesales organization. The ideal candidate will bring deep experience in high-velocity sales, team leadership, performance management, and strong understanding of sales funnels, lead qualification, conversion metrics, and customer experience.

You will be responsible for building a high-performing telesales engine that converts leads from all channels (website, home trial, experience centers, campaigns, referrals, WhatsApp).

Key Responsibilities:

1. Telesales Team Leadership

- Lead and manage the entire in-house telesales team (Team Leads + Agents).

- Hire, train, coach, and motivate team members to achieve monthly targets.

- Implement a strong sales culture focused on performance, discipline & ownership.

2. Sales Strategy & Execution

- Build structured call flows, scripts, rebuttals, follow-up strategies.

- Improve lead-to-visit & lead-to-conversion ratios across all product categories.

- Set weekly & monthly sales targets for teams and individuals.

- Ensure strict adherence to response time SLAs and call quality standards.

3. Funnel & Performance Management

Monitor and optimize:

- Lead allocation

- Call attempts & connection rate

- Qualification rate

- Visit booking rate

- Show rate at Experience Centres / Home Trials

- Conversion & revenue

- Work closely with marketing to improve lead quality and customer segmentation.

4. Process & System Management

- Implement SOPs, daily huddles, reporting systems and structured follow-up frameworks.

- Work with CRM/admin layer teams to improve workflows, lead routing, and dashboards.

- Identify operational gaps and fix leakage (missed calls, delays, non-responses).

5. Training & Quality

- Create continuous training programs (product knowledge, grooming, communication).

- Conduct call audits, quality checks, and feedback sessions.

- Ensure high customer satisfaction, empathy, and trust-building skills within the team.

6. Reporting & Insights

- Publish daily/weekly/monthly performance reports.

- Provide insights on lead quality, conversion blockers, and customer trends.

- Forecast sales volumes & manpower requirements.

Requirements:

- 10+ years of experience in telesales / inside sales, with at least 4 to 5 years in a leadership role.

- Proven experience managing high-volume telesales teams.

- Strong understanding of CRM systems, sales funnels, and performance metrics.

- Excellent communication, coaching, and team-building skills.

- High ownership, target-driven, and disciplined.

- Experience in D2C, services, consumer products, beauty, personal care, or similar fast-paced environments preferred.

What We Offer:

- Lead the sales engine of Indias premium human hair brand.

- High ownership, strategic role directly impacting business growth.

- Young, fast-moving environment with strong cross-functional support.