Role Overview

We are seeking a Retail Head who brings extensive experience in managing large-scale retail operations across multiple locations. The ideal candidate will be a seasoned professional with strong business acumen, deep understanding of P&L management, and a proven ability to optimize store performance metrics such as average revenue per sq. ft., store-level EBITDA, payback period, and capex efficiency.

You will lead end-to-end retail strategy - from new store rollouts and location finalization to operations, profitability, customer experience, and team management.

Key Responsibilities:

1. Strategic Retail Leadership:

- Develop and implement the overall retail expansion strategy aligned with organizational goals.

- Identify potential new markets, evaluate catchment analysis, and finalize store locations based on revenue potential and ROI.

2. P&L and Financial Management:

- Own complete P&L for all stores - monitor sales, expenses, profitability, and ROI.

- Track and improve key metrics like average revenue per sq. ft., conversion rates, and store-level EBITDA.

- Prepare and manage budgets, forecasts, and cost control plans.

- Ensure healthy payback periods and optimal utilization of capex and opex.

3. Operations & Performance:

- Oversee daily retail operations across 20+ stores ensuring smooth functioning and adherence to SOPs.

- Drive retail KPIs including footfall-to-sale conversion, customer retention, and cross-selling.

- Ensure efficient inventory management, visual merchandising, and operational excellence.

- Conduct regular audits and ensure compliance with company policies.

4. Team Leadership:

- Build, mentor, and lead regional retail managers and store teams.

- Drive performance-based culture and ensure continuous upskilling of store staff.

- Collaborate cross-functionally with marketing, product, and HR for seamless execution.

Key Skills & Competencies:

- Strong business and financial acumen (P&L, ROI, payback period, EBITDA management).

- Deep understanding of retail metrics

- Expertise in site selection, lease negotiation, and store rollout project management.

- Excellent leadership, communication, and stakeholder management skills.

- Proven track record in managing 20+ stores across multiple geographies.

- Strong analytical and decision-making skills.

- High sense of ownership and entrepreneurial mindset.

Qualifications:

- Graduate/Postgraduate in Business, Retail Management, or related field.

- 12+ years of experience in retail management, preferably in beauty, fashion, or lifestyle sectors.

- Prior experience in managing P&L and multi-store operations is mandatory.

What We Offer?

- Opportunity to lead retail expansion for a fast-growing D2C brand.

- Entrepreneurial freedom with measurable impact.

- Dynamic, high-growth, and innovation-driven environment.

- Competitive compensation with performance-linked incentives.