GYFTR - Vice President - Client Servicing

The ideal incumbent will be a strategic thinker and a proactive relationship builder, responsible for delivering excellence in client servicing, driving revenue through upselling and cross-selling, and owning the P&L for assigned key accounts.

Key responsibilities:

1. Client Relationship Management:

- Act as the single point of contact for large enterprise clients, ensuring exceptional client satisfaction and relationship depth.

- Regularly engage in face-to-face meetings with CXO-level executives to understand client business needs and strategic goals.

- Build long-term trusted partnerships and drive client retention and loyalty.

2. Revenue Generation & P&L Ownership:

- Drive revenue growth through strategic upselling and cross-selling of products and services.

- Own and manage the P&L for each assigned client, ensuring profitable engagement and client satisfaction.

- Identify new business opportunities within existing accounts and develop strategies to maximize wallet share.

3. Account Strategy & Execution:

- Create and execute account plans focused on client growth, engagement, and service delivery.

- Collaborate with internal stakeholders (product, marketing, finance, operations, and tech) to ensure timely and effective service delivery.

- Monitor client KPIs, satisfaction scores, and usage patterns to proactively address concerns and create value-driven solutions.

4. Internal & External Stakeholder Management:

- Work closely with cross-functional teams to deliver on client expectations, project timelines, and innovation requests.

- Lead internal business reviews and external quarterly/annual review meetings with clients.

- Address escalations with prompt resolution and ensure high client satisfaction scores.

5. Reporting & Insights:

- Provide detailed reporting on client performance, revenue growth, and key metrics to senior leadership.

- Deliver insights based on data analytics and client feedback to shape future engagement strategies.

Desired candidate:

1. Strong experience in enterprise client servicing, key account management, or customer success.

2. Ability to drive upsell/cross-sell revenue in complex enterprise environments.

3. Excellent communication, negotiation, and stakeholder management skills.

4. Experience in working with cross-functional internal teams (product, tech, finance, legal).

5. Domain knowledge in fintech/Payment, SaaS, gifting, loyalty, or enterprise services (preferred).