GYFTR - Head - Operations

We are seeking a dynamic and results-driven Operations Head to lead and oversee our e-commerce Operations with strong emphasis on inventory management, automation, client handling, order management, stock forecasting, and driving operational excellence.

Key Responsibilities:

1. Inventory and Stock Management:

- Oversee comprehensive inventory management, ensuring optimal stock levels to meet business demands & minimize costs.

- Develop and implement advanced forecasting models to predict inventory needs based on historical data, market trends, & sales projections.

- Create strategies to avoid stock-outs and overstock scenarios, improving efficiency and profitability.

2. Order Management:

- Streamline and optimize order management processes to ensure accurate & timely order fulfillment.

- Collaborate with cross-functional teams to address and resolve order-related issues promptly.

3. Automation and Process Improvement:

- Leverage technology to automate key operational processes, enhance efficiency and reduce manual errors.

- Continuously analyze workflows and implement process improvements to optimize operational performance.

4. Operational Efficiency and Reporting:

- Analyze operational data and metrics to identify trends, gaps, and opportunities for improvement.

- Prepare and present detailed reports to stakeholders, outlining operational performance, challenges, and solutions.

5. External Stakeholder Engagement:

- Build and maintain strong relationships with external brands and clients to drive collaboration and align with business objectives.

- Serve as the primary liaison for external partners, addressing concerns, resolving issues, and fostering long-term partnerships.

6. Team Leadership:

- Lead, mentor, and develop a high-performing operations team, fostering a culture of accountability, innovation, and excellence.

- Provide clear direction, set performance goals, and drive team motivation to achieve organizational objectives.