Job Title: AVP - Client Servicing

Company: GyFTR (Vouchagram India Pvt Ltd)

Experience: 10+ Years

Location: New Delhi

About the Role

GyFTR is seeking a seasoned and strategic AVP - Key Account Management to lead revenue growth, manage marquee partnerships, and drive large-scale business outcomes across B2B, banking, and enterprise ecosystems. This is a leadership role with end-to-end ownership of key accounts, P&L, and team performance.

Key Responsibilities (KRAs)

1. Revenue Growth & Business Expansion

- Own and drive overall revenue targets across B2B, banking, corporate partnerships, and marketplace channels

- Deliver on quarterly and annual revenue goals

- Identify, onboard, and scale high-value clients and strategic partners

- Expand category offerings and maximize wallet share across accounts

2. Strategic Partnerships & Key Account Management

- Build and strengthen CXO-level relationships with banks, corporates, and channel partners

- Own and grow marquee accounts across banking, PSU, and enterprise segments

- Lead high-stakes commercial negotiations and close large-scale deals

- Drive long-term account retention, growth, and strategic expansion

3. Product & Integration Excellence

- Ensure seamless integration and execution across client platforms

- Collaborate closely with product and tech teams for onboarding and delivery excellence

- Drive adoption of APIs, rewards infrastructure, and catalog solutions

- Enhance client experience through operational efficiency and innovation

4. P&L Ownership & Commercial Optimization

- Own and manage P&L for key accounts and business verticals

- Optimize margins across categories, partnerships, and offerings

- Define pricing strategies, discounting frameworks, and commercial models

- Continuously monitor cost vs revenue to ensure sustainable and scalable growth

5. Team Leadership & Cross-functional Collaboration

- Lead, mentor, and scale high-performing business and account management teams

- Drive a strong performance culture with clear accountability and KPIs

- Collaborate with cross-functional teams (Product, Tech, Finance, Operations) to deliver business outcomes

- Align internal stakeholders to achieve organizational goals

Desired Skills & Qualifications:

- 10+ years of experience in Key Account Management, Partnerships, or Business Development

- Proven track record of managing large accounts with GMV of - 50 Cr+

- Strong expertise in P&L management, pricing strategy, and commercial negotiations

- Experience in campaign management and scaling revenue-led initiatives

- Strong understanding of process automation and operational efficiency

- Excellent client-facing, stakeholder management, and relationship-building skills

- Demonstrated ability to lead and manage high-performing teams.

Target Industry Experience

- Gift Cards & Stored Value Solutions

- Channel Loyalty & Rewards Programs

- Banking Loyalty & Rewards Ecosystem

- Banking Digital / Fintech Platforms