Founded in 1964 by the visionary Shri G. Rajendran in the heart of Chennai (formerly Madras), GRT Jewelers has grown from a single showroom in T. Nagar into one of India's most celebrated and trusted jewelry brands. Over six decades, the brand has built an unparalleled reputation for purity, craftsmanship, and customer delight, earning the affection of millions across generations.

Today, GRT Jewelers operates 65+ showrooms across India and an international presence in Singapore, with a workforce of over 12,500 professionals.

GRT offers an extensive range of exquisite collections in gold, diamond, platinum, silver, and gemstones each design inspired by the timeless artistry of Indian jewelry-making, reimagined with a contemporary touch. The brand's mobile app has been downloaded over 1 million times, reflecting the brand's strong digital footprint and commitment to omnichannel retail.

About the Role:

The Senior Manager - IT Ecommerce is a pivotal role within our technology organization to focus on delivering world class digital / ecommerce shopping and instore Omni Channel experience to our customers. This individual will drive the Project delivery, and day-to-day operations of our technology ecosystem spanning e-commerce platforms, Omnichannel, POS / ERP integrations, cybersecurity, and enterprise infrastructure. The ideal candidate blends deep technical acumen with strong business sensibility and the ability to lead cross-functional, high-performing teams in a fast-paced retail environment.

Key Responsibilities:

Technology Strategy & Roadmap

- Define and execute the IT roadmap aligned to retail and e-commerce business objectives.

- Evaluate emerging technologies (AI/ML, automation, personalized e-commerce) and recommend adoption strategies.

- Partner with senior leadership in technology and ecommerce business teams to forecast technology delivery timelines and ontime delivery of projects.

E-Commerce & Digital Platform Management

- Oversee the architecture, performance, and scalability of e-commerce platforms and omni channel capabilities instore (Shopify, Magento, Salesforce Commerce etc.).

- Manage integrations across ERP, CRM, and payment gateways.

- Ensure 99.9%+ uptime SLAs for digital storefronts and mobile applications.

IT Operations & Infrastructure

- Oversee enterprise infrastructure including cloud environments (AWS / Azure / GCP).

- Lead IT service management (ITSM) practices - incident, change, and problem management.

Cybersecurity & Compliance

- Work with the Cyber Security team to Implement and maintain information security policies in compliance with PCI-DSS, DPDP, and applicable data privacy laws.

- Lead vulnerability assessments, penetration testing, and security audit cycles.

- Develop and periodically test Business Continuity and Disaster Recovery (BC/DR) plans.

Team Leadership & Vendor Management

- Manage third-party vendors, SLAs, and technology contracts, driving cost efficiency and quality.

- Foster a culture of continuous improvement, agility, and innovation for ecommerce business.

- Work with the IT Heads on initiatives assigned.

Qualifications & Experience:

Required:

- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.

- 8-12 years of progressive IT experience with at least 3 years in a people management role.

- Proven experience in a retail or e-commerce environment with multi-channel technology exposure.

- Hands-on expertise with e-commerce platforms, cloud infrastructure, and enterprise integrations.

- Strong knowledge of IT service management framework.

- Demonstrated ability to manage vendors, and cross-functional stakeholders.

Preferred:

- Relevant certifications: PMP, ITIL, AWS/Azure Solutions Architect, or equivalent.

- Delivered e-commerce and multi-channel products for a Jewelry / Retail Chain

- Experience with Agile/Scrum methodologies and DevOps practices.

- Prior exposure to international retail operations or multi-region e-commerce rollouts.

Core Competencies:

Strategic Thinking

- Translates business needs into scalable technology solutions.

Stakeholder Management

- Influences at all levels; builds trust across commercial and technical teams.

People Leadership

- Work with people from every level with integrity, respect and professional attitude. Guide and train assigned junior members of the team accordingly.

Problem Solving & Resilience

- Thrives under pressure; drives timely resolution of complex technical issues.

Data-Driven Decision Making

- Uses metrics and analytics to guide IT investments and measure impact.

Customer-Centric Mindset

- Keeps the shopper experience at the heart of every technology decision.

What We Offer:

- Competitive salary.

- Comprehensive health insurance.

- Professional development and certification support.

- Opportunity to shape the digital future of a growing retail brand.

Equal Opportunity Statement:

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability, or age.

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