Group Operations Role - Life Insurance

Roles & Responsibilities:

Operational Oversight:

- Manage end-to-end operations for group life insurance products including onboarding, policy issuance, renewals, and claims.

- Ensure timely and accurate processing of group policies and endorsements.

- Monitor SLAs and KPIs to ensure service excellence.

Team Leadership:

- Lead, mentor, and develop a team of operations professionals.

- Foster a culture of continuous improvement and accountability.

Process Improvement:

- Identify inefficiencies and implement process enhancements to improve turnaround time and customer satisfaction.

- Collaborate with IT and product teams to automate and digitize operations.

Compliance & Risk Management:

- Ensure adherence to regulatory and internal compliance standards.

- Conduct periodic audits and risk assessments.

Stakeholder Management:

- Liaise with sales, underwriting, actuarial, and customer service teams to ensure seamless operations.

- Act as a point of contact for corporate clients and brokers for operational matters.

Reporting & Analytics:

- Generate and analyze operational reports to support strategic decision-making.

- Present insights and recommendations to senior management.