Metro Global Solution Center (MGSC)
Metro operates in a further 10 countries with its Food Service Distribution (FSD) business and it is thus active in a total of 34 countries.
MGSC, location wise is present in Pune (India), D- sseldorf (Germany) and Szczecin (Poland).
We provide IT & Business operations support to 31 countries, speak 24+ languages and process over 18,000 transactions a day.
We are setting tomorrows standards for customer focus, digital solutions, and sustainable business models.
For over 10 years, we have been providing services and solutions from our two locations in Pune and Szczecin.
This has allowed us to gain extensive experience in how we can best serve our internal customers with high quality and passion.
We believe that we can add value, drive efficiency, and satisfy our customers.
Company Size: 600-650.
Headquarters: Pune, Maharashtra, India.
Type: Privately Held.
Inception: 2011.
Job Description
This role matters to us.
If you choose to join us, you will be.
Position Overview:
He/ She is responsible for leading all facets of a change management program.
He/ She creates leads & manages business change management planning, design, development, and execution of the people side of change initiatives.
Supports impacted employees, leaders, and all stakeholders in their change efforts to maximize change adoption and absorption.
Are you ready to be the People side of Change?
Job Description Major Responsibilities
- Ability to create and drive CM strategy.
- Develop change management plans, communication & stakeholder engagement plans.
- Drives Change impact and other practices related to CM.
- Develop & implement strategy on communication, stakeholder engagement, risk mitigation, training, etc.
- Strong Stakeholder planning and management.
Other Key Responsibilities:
- Organizational change management strategies and methodologies.
- Develop Communication strategies, stakeholder engagement activities and content to drive adoption and sustainability of change.
- Developing Feedback mechanisms using the above that enable development and improvement of transformation workstreams.
- Analysis, data collection, and feedback efforts to provide insights into change efforts.
- Timely and effective implementation of Change Strategies to drive faster and sustainable adoption of the change.
- Own & implement framework, specific change plans.
- Adherence to Scope, Time & Cost as required by your project.
- Own, develop and implement customized communications and engagement strategies across stakeholders.
- Efficient risk management Predict risks before they occur, escalate, communicate as needed.
- Conduct Change Impact Analysis, evaluation and ensuring the readiness for change.
- Design behavioral / engagement interventions and strategies to manage stakeholder relationships.
- Able to define/design communication artefacts based on project requirement like (Newsletter, Mailers, Snippets etc.
- Assess and monitor change adoption and behavioral shifts.
- Develop a Risk management strategy: Identify Risk / Resistance, analyze and plan for mitigation and build communication / escalation plans.
- Flexible and creative ability to propose innovative ideas, build empathy within the firm and win the trust of the clients.
Qualifications:
Educational Requirements: Full Time MBA (Preferred)
Work Experience:
Relevant 7+ years in Organization Change Management with focus on Change Management/Transformation Management applying change management principles, methodologies, and tools for implementing change programs.
Experience in leading projects with project management expertise and experience is an added advantage.
Leadership skills, C-Level communication, Conflict management, Stakeholder management, Change management, Project management, Team management, AGILE ways of working.
Certifications: Change management certification (Prefer PROSCI, APMG certified professionals) Preferred.
Other Requirements:
- MS Office Suite/ Teams.
- Experience in leading / delivering large scale complex change initiatives.
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