Group Head - Facility Management Services

Description:

Responsibilities:

- Strategic Leadership

- Develop and implement the overall Facility Management Services (FMS) strategy across all company locations, ensuring alignment with organizational objectives.

- Establish a structured governance and operational framework to ensure efficiency, cost optimization, and continuous improvement.

- Drive adoption of global best practices in facility management, focusing on operational excellence and compliance with regulatory standards.

- Create and maintain future-state roadmaps for facilities, aligned with emerging technologies and sustainability goals.

- Champion innovation in energy efficiency, waste management, and smart facility management solutions.

Financial & Resource Optimization:

- Review and finalize Annual Operating Plans (AOPs), optimizing CAPEX and OPEX utilization.

- Lead initiatives for cost control, cost accounting, and performance analysis to identify inefficiencies and enhance productivity.

- Oversee budget forecasting, resource allocation, and performance management of facility operations.

- Drive transformation and change programs, ensuring cost targets and service excellence are met.

- Manage procurement and consumption of materials and consumables, maintaining profitability and compliance with labor and budget guidelines.

- Develop vendor management strategies, negotiate long-term contracts, and ensure cost-effective partnerships.

Workplace Strategy & Employee Experience:

- Design and implement strategies to enhance workplace experience, promoting well-being, engagement, and productivity.

- Collaborate cross-functionally with HR and leadership teams to ensure facilities and employee services align with workforce needs.

- Standardize hospitality and corporate event management frameworks for seamless execution and satisfaction.

- Monitor employee and guest feedback, implementing continuous service improvements.

Vendor Management:

- Oversee vendor selection, performance, and compliance with statutory and contractual requirements.

- Conduct periodic vendor audits and reviews to ensure adherence to SLAs and quality standards.

- Ensure accurate billing and cost allocation to respective cost centers and departments.

Stakeholder Management:

- Act as the primary liaison between FMS and senior leadership, ensuring alignment with corporate goals.

- Coordinate with external service providers and partners to resolve operational issues and improve service delivery.

- Build strong relationships with regulatory authorities, government bodies, and vendors to drive strategic facility initiatives.

Performance Monitoring & Compliance:

- Define and monitor KPIs and SLAs across all FMS domains including housekeeping, MEP, travel, transportation, space management, and event management.

- Implement governance mechanisms to ensure compliance with legal, regulatory, and safety standards.

- Conduct internal audits and reviews in collaboration with audit and compliance teams to maintain adherence to policies and standards.

Leadership Development:

- Lead and mentor a team of General Managers and senior facility leaders, fostering capability building and professional growth.

- Promote a high-performance culture through clear goal setting, accountability, and performance reviews.

- Ensure succession planning and continuous leadership development within the FMS organization.